You can retrieve your PIN, membership number and username online if you have registered your email address in your membership profile. For members of The Marco Polo Club, you may simply click "Sign-In Help?" in the Member Login area and follow the instructions accordingly – whereas Asia Miles members can simply click “Forgot PIN / Membership No.” in the Member Login area. As a security precaution, your PIN, membership number and username will then be sent to your registered email address. If you have yet to register your email address with us, please contact The Marco Polo Club Service Centre.