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Cargo Sales & Service Supervisor - Newark

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Location                     :           Newark, New Jersey

Reports To                 :           Cargo Manager, Northeast USA


Key Responsibilities:

·         Develop, implement and monitor of the cargo servicing plan, including the supervision of customer service, and the operation of the handling agents, report performance and status, qualitatively and quantitatively.

·         Develop forecasts of future service and manpower needs, standardize and implement of procedures, and to recommend and conduct training for the cargo staff.

·         Assist Cargo Manager, Northeast USA and Cargo Sales Executive to maintain and increase customer base and revenue.

·         Ensure that cargo accounts solicited receive assistance and coordination of cargo movement.

·         Implement operations plans to optimize booking for space and weight utilization of the aircraft, both with cargo sales and service agents, the handling agents and key customers.

·         Develop service and standard to streamline cargo procedures.

·         Assist Cargo Manager, Northeast USA with major forwarders by recommending sales & servicing plans.

·         Interface with various airport authorities, local and government agencies.

·         Manage local E&A activities



·         Minimum 2-3 years cargo operations, sales and customer service supervisory/management experience.

·         In-depth communication, management and demonstrated leadership ability.

·         Proven success records in setting and achieving goals.

·         Excellent decision making & administrative skills.

·         Good planning & organizational skills.

·         Sound knowledge in air cargo warehousing operations.

·         Sound knowledge in 777 passenger flight cargo operation preferred

·         Sound knowledge of TSA safety and security requirements

·         Knowledge of air cargo computer/AIRIMP system & cargo build-up

·         Knowledge of air cargo tariff and TACT Rules

·         Knowledge of air cargo Dangerous Goods acceptance preferred

·         Familiar with aircraft weight & balance procedures

·         Shift duties required.

·         Applicants must be authorized to work in the United States for any employer.  No sponsorship is available for this position.



Email application to usajobs@cathaypacific.com or fax to 415-848-2049


We thank all candidates, however, only those who are short listed will be contacted.


Cathay Pacific Airways Limited is an equal opportunity employer.