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Manager On Duty - New York

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Location                     :           JFK, New York

Reports To                 :           Airport Services Manager, JFK



Key Responsibilities:

·         Manage overall daily functions through effective advance planning and allocation of manpower and resources.

·         Leading Cathay Pacific team members & Handling agents as well as interacting with clients to ensure delivery of a consistent world class customer service experience.

·         Lead and manage the team on a day-to-day basis to ensure that overall operations run smoothly, efficiently and conform to safety and security requirements and Company standards.

·         Support the Airport Services Manager in providing training and development opportunities for the team through role modeling, mentoring, monitoring and on-the-job coaching.

·         Ensure to evaluate cost implications and balance with quality when making day-to-day operational decisions.

·         Proactively prevent and manage flight disruptions and irregularities of varying scale. 

·         Lead Cathay Pacific team and Handling Agents and work with team members of Oneworld partners to ensure consistent delivery of Oneworld benefits provided to both Cathay Pacific and Oneworld customers.

·         Represent the Airport Services Manager by participating in airport-related activities; create and maintain good rapport with key stake holders such as airport authorities, government agencies, suppliers, and relevant Cathay Pacific offices.

·         Lead and support the Cathay Pacific team members and Handling Agents in effective change management and the relentless pursuit of continuous improvement.

·         Manage and handle irregular operations of varying scale; and E&A matters.



·         Minimum 5 years of international airlines airport operational / management experience.

·         Full technical knowledge and capability to perform each airport job function(s)

·         Excellent leadership skills in leading and developing a team.

·         Good management perspective, commercial and financial awareness.

·         Excellent time management, communication and interpersonal skills.

·         Excellent planning, organizing, problem-solving and decision-making capabilities.

·         Capable to plan for, manage and handle irregular operations of varying scale.

·         Ability to handle extremely stressful situations with calm and composure.

·         Ability to be creative and innovative for continuous improvement.

·         Ability to work rotating shifts, including nights and weekends.

·         Applicants must be authorized to work in the United States for any employer.  No sponsorship is available for this position.



Email application to usajobs@cathaypacific.com or fax to 415-848-2049.


We thank all candidates, however, only those who are short listed will be contacted.


Cathay Pacific Airways Limited is an equal opportunity employer.