We offer priority seating for passengers with a disability and will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements of the Federal Aviation Administration and the Hong Kong Civil Aviation Department, passengers with mobility issues which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation. Furthermore, there is no limit on the number of passengers with a disability which may travel on a flight, except to comply with Hong Kong Civil Aviation Department safety requirements.
You can obtain information in advance regarding accessibility of your particular aircraft either through this web site or by contacting our local Reservations office. Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute aircraft switch, but we will do our best to accommodate your needs.
A lavatory with a single panel door and additional grab bar that is inflight wheelchair accessible is available on all our aircraft.
Our cabin crew can provide you with assistance moving to and from the lavatory door, but will not be able to assist you inside the lavatory.
All of our aircraft are equipped with on-board wheelchairs to assist passengers with mobility issues in moving throughout the cabin and our cabin crew can provide you with assistance moving within the aircraft cabin.