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Lost and damaged baggage

If something goes wrong with your luggage we want to help.

Find your bag

Find your bag
If your bag goes missing, we'll do everything we can to get you reunited with your luggage. Please let us know as soon as you realise, so we can work on making things right.

Make your report

Please speak with our friendly staff at the Baggage Service counter, who will be happy to assist you in making your missing luggage report. You can find the Baggage Service counter in the Arrival Hall at the airport, just before customs clearance. Please keep the file reference of your report safe.

Track its progress

Follow the progress on your report by using your unique file reference on the Worldtracer website. We'll use this to keep you updated and let you know if your bags are found.
Track your Cathay Pacific baggage.
Track your Cathay Dragon baggage.

Get in touch

After filing your report, you are welcome to call your local Baggage Services office if you need further assistance.

Report damaged items

Report damaged items
Whilst we aim to handle all your belongings with utmost care, sometimes accidents can happen. Please do one of the following actions so we set things right.

At the airport

Please speak with our Baggage Service Counter staff and file a report on your damaged bags. You can find the Baggage Service counter in the Arrival Hall at the airport, just before customs clearance.

On a phone

Call our Baggage Service hotline in your local area when you arrive home to make your damaged luggage report. We'll be happy to help.

Get in touch

After filing your report, you are welcome to call your local Baggage Services office if you need further assistance.

Items left on board

Items left on board

If you've left your belongings on board our aircraft, we hope you will find the following information helpful.

If you've left an item on board our aircraft, please contact your local Baggage Services office.

If you've left an item on a codeshare flight, please contact the operating carrier.

Making a claim

If we can't find your bag or if it is damaged, please follow the following procedure to claim compensation.

Download the form

Fill in your details

Please include copies of your passenger tickets, baggage claim tags, excess baggage tickets and purchase receipts

Submit your claim

Send this form to the contact provided when you made your lost or damaged bag report with our Baggage Services team

If you need to talk to us about your claim, you can call your local Baggage Service team at any time.

Notice of claim

In case of delay or damage to baggage moving in international transportation, a complaint must be made in writing to us. You can download the Cathay Pacific baggage claim form (PDF)Open a new window or Cathay Dragon baggage claim form (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific here.

When you’ve filled in the form, please return it to the contact given to you at the arrival hall from the ‘Property Irregularity’ report, together with copies of your passenger tickets, baggage claim tags, excess baggage tickets, purchase receipts and any other items.

You may make a follow-up call with our Baggage Services team directly in your home country and territory. Get in touch with them here.

Please note that if you have private insurance coverage for your baggage, a claim should also be lodged with your insurance company.

Notice of baggage liability limitations

Liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. Excess valuation may be declared on certain types of articles.

For many international journeys (including domestic portions of international journeys), the Warsaw Convention may apply with liability limits of 17 Special drawing rights per kilo for checked baggage and 332 Special drawing rights per passenger for unchecked baggage. In cases where the Montreal Convention applies to your journey, the applicable liability limit is 1,131 Special drawing rights per passenger for checked and unchecked baggage. (The value of Special drawing rights can fluctuate - please check current exchange rates, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific.)

Except for checked or unchecked baggage carried in the course of international carriage as defined by the Warsaw or Montreal Convention, we are not liable, in any way whatever, for loss of, damage to or delay in the delivery of articles which you include in your baggage despite their inclusion being prohibited by our General conditions of carriage for passengers and baggage. Such items include, but are not limited to, fragile or perishable items, keys, artwork, cameras, money, jewellery, precious metals, silverware, medicines, drug, dangerous goods, commercial goods, odd-sized articles, negotiable papers, securities or other valuables, business documents, samples or passports and other identification documents.

Please refer to our Cathay Pacific General conditions of carriage for passengers and baggage (PDF)Open a new window

Please refer to our Cathay Dragon General conditions of carriage for passengers and baggage (PDF), Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific

All downloadable files on this page are in PDF (Portable Document Format) and can be viewed with Adobe Acrobat Reader. Download at no cost from Adobe’s website., Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific