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Complaints

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If you believe that you have experienced discriminatory treatment under any of the applicable regulations (examples are listed below), please write to us through the Online Feedback Form or by letter or fax to:

Location Office Address
United States Cathay Pacific Airways Ltd
360 Post Street, Suite 300
San Francisco, CA 94108
USA
Worldwide, other than US

Cathay Pacific Airways Ltd
5/F, South Tower, Cathay Pacific City
8 Scenic Road, Hong Kong International Airport
Lantau Island, Hong Kong

Fax: (852) 25960825

For non-disability related concerns, please contact our Customer Relations Department.

Regulation: 

  1. United States Air Carrier Access Act of 1986, as amended, implemented by US Department of Transportation (USDOT) Regulation 14 CFR Part 382 - Nondiscrimination on the Basis of Disability in Air Travel; (Please address correspondence to Complaints Resolution Official)
  2. European Council Regulation (EC) No.1107/2006 - regulation on the rights of passenger with disability and passenger with reduce mobility
  3. India's Civil Aviation Requirement (CAR), Section 3 - Air Transport, Series " M", Part 1, Issue III. DGCA