To redeem awards on carriers other than Cathay Pacific and Dragonair, or for a combination of carriers that includes Cathay Pacific or Dragonair, please complete and submit the Airline Award Request Form below. Our Member Services Executives will contact you to finalise your redemption request and arrange payment of any applicable taxes or fees.
Please note the following:
For Cathay Pacific, only fare classes Y, B, H, K and M are eligible for Economy to Premium Economy Class Upgrade Awards. Only fare classes W and R are eligible for Premium Economy to Business Class Upgrade Awards. Upgrade Awards are only applicable from Economy Class to Business Class for flights without Premium Economy Class. Only fare classes J, C, D and I are eligible for Business to First Class Upgrade Awards.
For Dragonair, only fare classes Y, B, H, K and M are eligible for Economy to Business Class Upgrade Awards. Only fare classes J, C, D and I are eligible for Business to First Class Upgrade Awards.
Upgrade Awards are not applicable on codeshare flights.
Mixed class and mixed carrier awards do not apply to class upgrades and companion tickets.
For more details of all airline partners, please refer to the Airline Partners Awards Chart.