Jump to main content

Special Ticketing Guideline due to Volcanic Ash in Surabaya / Jakarta

Special Ticketing Guideline due to Volcanic Ash in Surabaya / Jakarta

Last Updated: 14 February 2014

Due to volcanic ash in Surabaya and Jakarta, the following special guidelines will apply with immediate effect for all Asia Miles airline award tickets issued on or before 14 February 2014 for travel on Cathay Pacific with confirmed booking involving Surabaya or Jakarta between 14 February 2014 and 17 February 2014.

Asia Miles airline award tickets

a. Cancellation / Refund

  • No waiver on cancellation and refund charges.     

b. Rebooking/Rerouting  

  • Rebooking is permitted.
  • Due to the expiry of the original ticket, re-issuance service charges will only be waived on conditions that :-
  1. Such requests are made on/before 17 February 2014 and before departure for travel on Cathay Pacific with confirmed booking involving Surabaya or Jakarta between 14 February 2014 and 17 February 2014.
  2. Revised (new) travel date must be on / before 23 February 2014 and subject to flight availability. In which case, the ticket expiry date will be adjusted accordingly.
  3. The newly rebooked sector must observe and conform to the conditions of the terms and conditions of Asia Miles.

For further details:

  • Please contact The Marco Polo Club at (+852) 2747 5500 or Asia Miles Service Hotline (+852) 2747 3838.
  • Please refer to the Asia Miles Terms and Conditions at Asia Miles Airline Award RedemptionGeneral Conditions.
Special Ticketing Guideline due to Volcanic Ash in Surabaya / Jakarta