Beijing - Beijing Capital International Airport, Terminal 3
Chennai - Chennai International Airport, Terminal 4
Chicago - Chicago O'Hare International Airport, Terminal 5
Dubai - Dubai International Airport, Terminal 1
Frankfurt - Frankfurt International Airport, Terminal 2
Hyderabad - Rajiv Gandhi International Airport
Johannesburg - Oliver Reginald Tambo International Airport, Terminal B
Kuala Lumpur - Kuala Lumpur International Airport
London - London Heathrow Airport, Terminal 3
Los Angeles - Los Angeles International Airport, Tom Bradley International Terminal
Moscow - Moscow Domodedovo Airport
Mumbai - Chhatrapati Shivaji International Airport, Terminal 2
Nagoya - Chubu Centrair International Airport
Osaka - Kansai International Airport, Terminal 1
Rome - Leonardo Da Vinci International (Fiumicino) Airport, Terminal 3
San Francisco - San Francisco International Airport
Seoul - Incheon International Airport
Shanghai - Shanghai Pudong International Airport, Terminal 2
Singapore - Changi Airport, Terminal 1
Taipei - Taiwan Taoyuan International Airport, Terminal 1
Tokyo(Haneda) - Haneda Airport International Terminal
Toronto - Toronto Lester B. Pearson International Airport, Terminal 3
Vancouver - Vancouver International Airport
4. How do I check in using the kiosks?
You can now check in on your own by the following steps:
Step 1. Retrieve your booking by:
Inserting or swiping your Marco Polo Club or Asia Miles membership card OR,
Scanning your passport OR,
Entering your Booking Reference Number.
Step 2. Select your flight Step 3. Select your preferred seat from an interactive seat map Step 4. Print your boarding pass
5. What are the earliest and latest times that I can check in and collect my boarding pass?
You can check in between 50 minutes and 48 hours prior to your flight departure. This applies to all Self Check-In Kiosks at airports where available, except Beijing International Airport, London Heathrow Airport and O.R. Tambo International Airport, Johannesburg.
6. Are the kiosks in service 24 hours a day?
7. Can I use the kiosk for all Cathay Pacific flights?
Yes, except for codeshare flights when you need to check in with the respective operating carrier. For more details, please contact our Reservations Office for check-in arrangements.
8. What languages are available on Self Check-In kiosks?
The service is currently available in English, Traditional Chinese, Simplified Chinese, Japanese, Korean, Thai, Italian, Dutch, French and German.
9. Can I use the kiosk if I have baggage to check in?
Yes, simply check in your baggage at our Self Check-In Bag Drop Counter, or any available counter, after using the kiosk.
10. Where do I get assistance if problems arise while using the kiosk?
Simply present the error slip printed from the kiosk to one of our Customer Services representatives.