Our employees are trained to assist our passengers with disabilities and we offer a wide variety of special assistance. To help us provide you with the services you require, please let us know how we can best assist you.
You can obtain information in advance regarding assistance we can offer either through this web site or by contacting our local Reservations office. Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute aircraft switch, but we will do our best to accommodate your needs.
Onboard our aircraft, passengers with disabilities will be provided:
Should you require to contact us for the redressal of passenger grievances, you may do so via the contact channels provided below:
Nodal Officer: Ms. Asha Jagtiani
Tel: +91 22 66572235
Nodal Officer: Ms. Danielle Lazrado
Tel: +91 22 66572234
Appellate Authority: Mr. Abhijit Abhyankar
* We are unable to provide passengers with any assistance for personal care needs inflight such as eating/drinking, administration of medications, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant or make alternative arrangements.