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About Auckland


Check-in Counter

International Terminal Building

Cathay Pacific
Business/Premium Economy/Economy Class: Zone E

For codeshare flight CX7402 operated by Air New Zealand
Premium and Economy Class: Zone A
Business Class: Air New Zealand Premium Check-in Lounge, right of Zone A

Online Check-in
Drop off bags at bag drop counter, Zone E

Opening hours
3 hours prior to scheduled departure time

(Check-in counters are closed punctually 40 minutes before scheduled departure time)


Air New Zealand Koru Lounge

Airport Facilities

  • Nursery rooms are located in the men's and women's toilets on Ground Floor, Arrivals Area. Cots and changing tables are available.
  • Internet Kiosks are available in the Departure Pier near the Help Desk and in the Reading / Writing Area. Charges are NZ$2 for every 10 minutes.
  • Conference rooms are available at both International and Domestic Terminals. For further information, call 256-8851.
  • For medical assistance, please call *99 on any public phone, or call the doctor at the Medical Centre at 9256-8444. The Medical Centre is open Monday-Friday 8am-5pm.
  • Airport Hospitality Ambassadors in bright blue jackets are always ready to assist you at the airport.

For further information, click on the website of Auckland International Airport.


Transit from domestic to international flights

Transferring from an Air New Zealand flight to a Cathay Pacific flight: During check-in at the domestic airport, the baggage should have been tagged for the final destination. So passengers can transit to the international terminal and proceed to the departure gate. Business Class passengers can obtain lounge invitation cards at the Cathay Pacific transit desk.

Transferring from a Jetstar flight to a Cathay Pacific flight: Baggage cannot be through checked, and so passengers must collect baggage and check in again.

Transit from international to domestic flights

Transferring from a Cathay Pacific flight to an Air New Zealand flight: During check-in at the international airport, the baggage should have been tagged for the final destination, but passengers must collect baggage after passing immigration to clear the customs/agriculture controls. Passengers can proceed to check baggage at the Air New Zealand domestic transfer counter in Zone A (turn right when exiting the Customs Hall), then go to the domestic terminal for the onward flight.

Transferring from a Cathay Pacific flight to a Jetstar flight or other operator’s flight: Passengers can collect their baggage and proceed to the respective domestic terminal.

Transit from international to international flights

Arriving passengers (including those for CX7800 to Santiago) should follow “Transfer” signs and pass the security check. Passengers holding boarding passes for the onward flight can proceed to the departure gate. Passengers not holding a boarding pass should go to the airline transfer desk for further assistance.


Airport Transfer

To city centre:
Bus NZD16 one-way NZD28 return
Shuttle Bus (shared ride) approx NZD33 to city
Taxi: NZD65.00

Airport Taxes

Inbound: NZD13.50
Outbound: NZD13.50
All taxes are collected at time of ticketing.
Children under 12 are exempted.
Passenger Security Tax: NZD11.00

Customs Allowance

Tobacco Products: 200 cigarettes or 50 cigars or 250g tobacco

Alcoholic Beverages: 1 litre of spirits or liqueur for passengers over the age of 17

Others: Goods up to the value of NZ$700.