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If you require assistance during your flight with us, we recommend that you please let us know how we may best assist you at the time of your booking or during check in.

The assistance we can offer includes:

  • Meet and assist service to escort you to and from the aircraft.
  • Individual safety briefings.
  • Priority boarding.
  • Assistance inflight in moving to and from your seat.
  • Our cabin crew can read the menu to you prior to meal service and explain where all the food is placed on your tray.

If you are travelling with your accredited service dog, please contact our local Reservations office. More information is also available in the section on “Service Animals”.

If you use a cane or other assistive device, it may be carried in the aircraft cabin with you, provided it can be stowed under your seat or in the overhead compartment. The cane needs to lie flat on the floor and should not block any emergency exit or protrude into the aisle. You may ask our cabin crew for assistance in loading and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat. All such assistive devices will be carried free of charge.