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Auckland - Auckland International Airport

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Check-in Counter

International Terminal Building, Zone E
Business Class: Air New Zealand Premium
Check-In Lounge, counters 68 and 69
Internet Check-In:
Proceed to the dedicated online check-in counters in Zone E

Opening hours
3 hours prior to scheduled departure time

(Check-in counters are closed punctually 40 minutes before scheduled departure time)


Air New Zealand lounge

Opening Hours: Open to all flights

Airport Facilities

  • Nursery rooms are located in the men's and women's toilets on Ground Floor, Arrivals Area. Cots and changing tables are available.
  • Internet Kiosks are available in the Departure Pier near the Help Desk and in the Reading / Writing Area. Charges are NZ$2 for every 10 minutes.
  • Conference rooms are available at both International and Domestic Terminals. For further information, call 256-8851.
  • For medical assistance, please call *99 on any public phone, or call the doctor at the Medical Centre at 9256-8444. The Medical Centre is open Monday-Friday 8am-5pm.
  • Airport Hospitality Ambassadors in bright blue jackets are always ready to assist you at the airport.

For further information, click on the website of Auckland International Airport.

Airport Transfer

To city centre:
Bus NZD16 one-way NZD28 return
Shuttle Bus (shared ride) approx NZD33 to city
Taxi: NZD65.00

Airport Taxes

Inbound: NZD13.50
Outbound: NZD13.50
All taxes are collected at time of ticketing.
Children under 12 are exempted.
Passenger Security Tax: NZD11.00

Customs Allowance

Tobacco Products: 200 cigarettes or 50 cigars or 250g tobacco

Alcoholic Beverages: 1 litre of spirits or liqueur for passengers over the age of 17

Others: Goods up to the value of NZ$700.