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Claim missing club points and/or Asia Miles

Please note the following before submitting a claim:
• It may take up to 6 weeks for miles to be credited after your flight departure date.
• Claims will not be accepted 6 months after your flight departure date.
• You can only submit claims for missing Asia Miles for flights within 4 weeks prior to your joining date. Club points cannot be claimed for flights taken before enrolment in the Marco Polo Club.

Note:
If your claim is successful, your credited mileage may take up to 8 weeks to be reflected in your “Transaction History”. If your claim is unsuccessful, you will be notified within the next few weeks.

Airlines Instructions
  • Cathay Pacific1
  • Dragonair1
  • British Airways2
  • Qantas Airways2
  • Air New Zealand2

Please submit your request for missing club points and/or Asia Miles using the form below.

Remarks:
1 Excludes all codeshare and joint-venture flights not operated by Cathay Pacific or Dragonair, and all flights departing from Kathmandu

2 Excludes all codeshare flights

  • Air China
  • Alaska Airlines
  • China Eastern Airlines
  • Gulf Air
  • SriLankan Airlines
  • Royal Brunei Airlines

Please post (1) a completed missing club points and/or Asia Miles request formOpen a new window  (2) e-ticket itinerary receipts and (3) original boarding passes to Marco Polo Club, PO Box 1024, Tsuen Wan Post Office, Hong Kong
 


Please remember to keep a set of copies for yourself.

  • All other flights

Please send (1) a completed missing club points and/or Asia Miles request formOpen a new window, (2) e-ticket itinerary receipts and (3) boarding passes (scanned pdf, or copies) via:

Email: theclub@cathaypacific.com (Please put"#CLAIM#" in the subject line); OR
Fax: (+852) 2537 9900; OR
Mail: Marco Polo Club, PO Box 1024, Tsuen Wan Post Office, Hong Kong
 

Upon successful claim, your missing club points and/or Asia Miles will be credited to your account within 6 to 8 weeks.

*indicates a required field.

Flight Details

Calendar
Subclass
Ticket No.
(No hyphens or spaces)