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Changes, cancellation and refund

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How long would it take to get the refund if I cancel my fully unused or partially used ticket?

After deduction of necessary cancellation charges, the residual amount will be processed in (counted from the day of receipt of the refund request):

  • 7 working days for credit card transactions
  • 20 calendar days for ticket in other forms of payment such as cash, bank transfer, PayPal, Ideal, etc. 

Please note the above time is the processing time required within Cathay Pacific. Time required for the actual refund to reach cardholder’s account will depend on the bank’s processing time.

Also, the above guidelines do not apply to special refund involving service on other airlines.