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I noticed that online upgrade redemption on Cathay Pacific and Dragonair flights cannot be arranged from your websites. Why?

Due to system enhancement, online upgrade redemption on Cathay Pacific and Dragonair flights are currently unavailable from our websites until July 2012. You may still redeem your upgrade through the following channels:

Members of The Marco Polo Club
Submit the Airline Award Request Form and our Member Services Executives will contact you to finalise your request, or call The Club Service Line on +800 2747 5500 to make the necessary arrangements.

Asia Miles members
Submit the Airline Award Request Form, our Member Services Executives will contact you to finalise your request, or call Asia Miles Service Hotline at +852 2747 3838 to make the necessary arrangements.