Jump to main content
What should I do if I have problems receiving my Mobile Boarding Pass?

If you fail to receive the SMS link or email to retrieve Mobile Boarding Pass, you can login to Online Check-In and try again any time up to 90 minutes before your flight departure time.

If problem still persists, you can also choose, at the airport, to use a Self Check-In Kiosk (where available) to print your boarding pass, or go to one of our Self Check-In Bag Drop Counters to pick up your boarding pass.