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What if I’ve forgotten my password, membership number and/or username?

You can retrieve your password, membership number and username online if you have registered your email address in your membership profile. You can click “Forgotten your membership number or Password?” in the Member Login area and follow the instructions. A Reset Password Email will be sent to your registered email address so you can enter the Membership Number or Username, and a new password. If you have not registered your email with us yet, please call the worldwide toll-free Marco Polo Club Service Line on +800 2747 5500 (international prefix may apply).