1. How do I associate myself with a Corporate Travel Solutions account?
After your employer company has a registered account with Corporate Travel Solutions, you can go to the Corporate Travel Solutions website to register yourself as a Corporate Travel Solutions Traveller.
When registering for the first time, you will need to associate yourself with your company by registering as a "First Time Traveller" using your company’s unique Corporate Group ID and password. They are provided to your Travel Manager via email upon approval of the registered Corporate Travel Solutions account. You will then be able to sign up with a membership to The Marco Polo Club or Asia Miles, and use that membership number as your Corporate Travel Solutions Traveller identifier.
2. Must I be either a member of The Marco Polo Club or Asia Miles before I can use Corporate Travel Solutions?
Yes, your membership number for The Marco Polo Club or Asia Miles serves as a traveller’s identification in Corporate Travel Solutions, therefore it is essential to sign up for either programme before you can enjoy offers from Corporate Travel Solutions. Apart from identification purposes, you can also accumulate miles or sectors through one of these programmes to enjoy membership benefits.
3. What is the difference between memberships of The Marco Polo Club and Asia Miles?
The Marco Polo Club is an exclusive programme that offers a range of privileges, including 24-hour access to the worldwide toll-free Marco Polo Club Service Line, priority check-in and boarding, and inflight duty-free specials. The Marco Polo Club has four Tiers – Green, Silver, Gold, Diamond. As you travel with Cathay Pacific and move up through the Tiers, your privileges increase, including worldwide lounge access, advance seat reservation, priority waitlisting and extra baggage allowance. Members of The Marco Polo Club can also enjoy Asia Miles benefits.
Asia Miles is Asia's leading travel reward programme and allows members to earn miles through flying, staying at hotels, spending on credit cards, dining at fine restaurants and much more. Accrued Asia Miles can be redeemed for flight awards, upgrades or companion tickets as well as over 400 lifestyle rewards.
Travellers only need to sign up for one programme.
4. If I am already a member of The Marco Polo Club or Asia Miles, can I register with my existing membership?
Yes, you can register as a Corporate Travel Solutions Traveller with your existing membership for The Marco Polo Club or Asia Miles. Simply go through the registration and enter your existing membership number when requested.
If registering Travellers are Asia Miles members, they will also be offered the choice of obtaining a complimentary Green Tier membership for The Marco Polo Club, or remain an Asia Miles member.
5. Can a Traveller associate themselves with more than one company?
No, each Traveller can be associated with only one company. If an employee stops working for one Company registered with Corporate Travel Solutions and joins another, his or her membership number must be removed from the former Corporate Travel Solutions account by the Travel Manager before it can be associated with another Corporate Travel Solutions account.
6. What if a registered Traveller no longer works for a company with a Corporate Travel Solutions account?
A Traveller who no longer works for the company must be removed from its Corporate Travel Solutions account. The Travel Manager of this company will have the administrative right to remove Travellers through their Travel Manager Functions.
7. How do I remove Travellers from a Corporate Travel Solutions account?
The Travel Manager of the Corporate Travel Solutions company will have the administrative right to remove Travellers from a Corporate Travel Solutions account through their Travel Manager Functions.
8. If a Corporate Travel Solutions account is terminated, can registered members of The Marco Polo Club or Asia Miles retain their membership?
Yes, registered members of The Marco Polo Club or Asia Miles will be able to retain their memberships even after a Corporate Travel Solutions account has been terminated. They can continue to accrue miles by flying with participating airlines, and members of Asia Miles can continue spending with Asia Miles lifestyle partners.