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About online check in

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Why can't I see my flights for check-in?

The following are some likely reasons:

  • You are not holding e-Ticket.
  • You might have forgotten to provide, or your travel agent has not entered, your Marco Polo Club / Asia Miles membership number at the time of reservation. Please call our Global Contact Centres Centre or proceed directly to the airport to complete your check-in procedures.
  • If you have just purchased a ticket online at cathaypacific.com, you need to wait for approximately 30 minutes before your latest booking is activated within our Online Check-In system. Please try again later.
  • You have no flights departing within 48 hours.