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Passengers with cognitive or developmental impairment

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If you require assistance during your flight with us, we recommend that you please let us know how we may best assist you at the time of your booking or during check in.

While we strive to provide an exemplary level of service, it is not possible for us to arrange for passengers to be attended to at all times. Passengers who are unable to follow safety instructions should arrange their own safety assistant and passengers in need of continuous assistance or personal care should arrange their own personal care attendant.