Jump to main content
We use cookies to give you the best experience possible.
Read more here. By continuing, you agree to the use of cookies on our site.
You have turned off cookies for this site.
Please enable cookies to improve your browsing experience.

Passengers with cognitive or developmental impairment

If you require assistance during your flight with us, we recommend that you please let us know how we may best assist you at the time of your booking or during check in.

While we strive to provide an exemplary level of service, it is not possible for us to arrange for passengers to be attended to at all times. Passengers who are unable to follow safety instructions should arrange their own safety assistant and passengers in need of continuous assistance or personal care should arrange their own personal care attendant.