Currently we are recruiting for Passenger Service Officers at Heathrow airport.
Job Title: Passenger Service Officers Heathrow Airport
Salary: Competitive salary plus excellent benefits
This is an exciting opportunity for candidates with strong operational and service experience to join our Airport Operations team on a permanent and fixed term basis. These positions are available on a full-time and part-time basis.
Successful candidates will be responsible for providing customer service to both internal and external customers by ensuring the efficient, timely and safely servicing of aircraft arrivals and departures in accordance with company requirements and standards.
The role of the Passenger Service Officer will include (but is not limited to):
The successful candidate will be educated to GCSE level or equivalent with Maths and English passed at Grade C. Strong PC skills are essential.
We are looking for a team player that can clearly show a proven history of flexibility, pro-activity and organisation skills. Applicants should have the ability to work under pressure with excellent time management and communication skills.
Working in a very busy, pressurised and challenging environment, the ideal candidate must be able to provide previous demonstrable face to face customer service experience within an airline or airport environment.
Delivering continuous and consistent service ‘Straight from the Heart’ is pre-requisite for all applicants for this role.
The ability to speak and/or write Cantonese, Mandarin or an Asian language would be advantageous. An excellent standard of written, oral and aural English is also required.
Working airside and landside the successful candidate will be rostered to work a flexible roster pattern, covering the operation with a variety of shifts that vary from 04:00 hours to 23:00 hours, 7 days per week.
A full job description is available upon request.
If you believe you have the skills and experience to succeed in this role, please inform your line manager and send your CV and covering letter by email to Tanya Chau to firstname.lastname@example.org outlining your suitability for this position by 17.00 hours on Friday 5 September 2014.
All applicants must have the right to live and work in the UK. We are unable to assist applicants with visa or work permit applications.
Cathay Pacific values a diverse workforce and welcomes applications from all sections of the community. www.cathaypacific.com