Please upgrade your web browser
You are using an unsupported browser. See our supported browsers to enjoy the very best experience of our site.
We use cookies to give you the best experience possible.
Read more here. By continuing, you agree to the use of cookies on our site.
You have turned off cookies for this site.
Please enable cookies to improve your browsing experience.
Book Explore the site menu

Marco Polo Club

Privacy and terms

Please review the full terms and conditions and privacy policy of the Marco Polo Club before applying as a member. Cathay Pacific reserves the right to interpret these terms and conditions.

Terms and Conditions

These terms and conditions govern the relationship between Cathay Pacific Airways Limited (CPA) and Members of the Marco Polo Club (Members). These terms and conditions should be read carefully, particularly as they include limitations and exclusions on the liability of CPA.

  1. Marco Polo Club (The Club) is managed and operated by CPA.
  2. The Club is open to individuals aged 12 or above. Membership is not available to corporations or other legal entities. Membership is accepted at the sole discretion of CPA and upon payment of an enrolment fee of USD100.
  3. Members will be issued a membership number and membership card. The use of this number/card and associated benefits is deemed to be an acceptance of these terms and conditions and other Club terms and conditions that may be issued from time to time, to the benefit of CPA.
  4. Membership of The Club and membership cards are not transferable and may only be used by the Member. Membership cards remain the property of CPA and must be returned upon request.
  5. CPA reserves the right to modify The Club structure, benefits or other features including these terms and conditions or to terminate The Club at any time upon reasonable notice where possible, and CPA will not be liable for any loss or damage resulting therefrom. Any use of The Club by a Member will be deemed as acceptance of any amendment to these terms and conditions.
  6. The Club membership enrolment and renewal fees are non-refundable.
  7. Upon joining or upgrading to a tier within The Club, Members will receive a membership card and baggage tags. Gold, Silver and Green members will be charged for the replacement of membership card or baggage tags (online request: USD20 or 2,000 Asia Miles; other non-online channels: USD50 or 5,000 Asia Miles).
  8. Club points earned are calculated based on a combination of airline, cabin, fare class and distance travelled. For connecting flights with a change of flight number, the total club points earned is the sum of the club points earned for each flight sector. CPA reserves the rights of final decision in case of any disputes.
  9. Members will receive a monthly Club statement via email.
  10. Members below 18 years of age will not receive promotional emails.
  11. Admission and alcohol policy are as per local legislation and lounge operators’ policy. CPA reserves the right to request Members to provide proof of age before allowing access to lounge.
  1. To earn club points, Members must quote their membership number at time of reservation and present their membership card at time of check-in.
  2. Club points can only be earned by flying with CPA, Cathay Dragon or any other oneworld alliance airline.
  3. Club points can only be earned when Members are enrolled into the Marco Polo Club and have started their membership.
  4. Club points are not transferable to other airline programmes.
  5. In order to be eligible for club point credits, Members must make sure that the name used in a transaction especially when printed on airline tickets, exactly matches the name as registered with the Marco Polo Club.
  6. Club point credits may take between 4 to 6 weeks after travel to be credited to member’s account.
  7. Members are entitled to mid-tier benefits as soon as enough club points are credited to the member’s account. Refer to the club benefits page for more details.
  8. Accrued club points are valid only until the end of the member’s membership period.
  9. Members cannot earn club points and reward currency with other airline partners at the same time.
  10. Members can accrue club points alongside Asia Miles when flying with any oneworld alliance airlines, of which Club points are contributing to the Club membership status while Asia Miles are the travel reward currency that the Club offers to our Members to enjoy the lifestyle rewards.
  11. In case of bookable upgrades, club points will be accrued based on the actual fare class flown.
  12. Once mid-tier benefits has been issued when enough club points have been earned, the member cannot perform any flight adjustments and/or club points cannot be revoked or deleted under any circumstances.
  13. If a member's air travel is disrupted due to reasons beyond the control of CPA or an airline partner (for example, extreme weather conditions/acts of God) and the member is forced to change carrier, club points / Asia miles credits on the disrupted segments of the purchased ticket will only be credited to the original itinerary. In such circumstances the member will need to email, mail or fax the original passenger receipt and boarding pass to the Marco Polo Club.

The terms and conditions for these benefits are valid on CPA or Cathay Dragon marketed and operated flights only, unless specifically mentioned otherwise.

  1. Extra-legroom Seats for Silver, Gold and Diamond members
    1. Free of charge (not including travel companions), subject to availability.
    2. Seats must be reserved 24 hours before departure.
  2. Advanced Seat Reservation for Silver, Gold and Diamond members
    1. Subject to availability and applicable to paid tickets only, except Group fares.
    2. Member’s companion can also enjoy this benefit when travelling with the member.
    3. Members must check in at least one hour before departure or seats will be released.
    4. Members who request for unaccompanied minors services are not eligible.
    5. Group fares are not eligible.
  3. Priority Waitlisting for Silver, Gold and Diamond members
    1. Member’s companion can also enjoy this benefit when travelling with the member.
    2. Only applicable to paid tickets; not applicable to prize, donation or redemption tickets.
  4. Priority check-in and Priority Boarding on Air New Zealand–operated flights
    1. For Silver, Gold and Diamond members who are travelling on Air New Zealand–operated flights marketed by CPA between Auckland and Hong Kong.
  5. Priority check-in
    1. All Members may check-in at the dedicated Marco Polo Club counters wherever available.
    2. Silver, Gold and Diamond members may check-in at the Business Class counters.
    3. Diamond members may check-in at the First Class counters wherever available.
    4. Travel companion(s) can also enjoy this benefit when travelling with the member.
  6. Priority boarding
    1. Available to all Members.
    2. For Silver, Gold and Diamond members, travel companion(s) can also enjoy this benefit when travelling with the member.
  7. Priority standby on Air New Zealand–operated flights
    1. For Silver, Gold and Diamond members who are travelling on Air New Zealand–operated flights marketed by CPA between Auckland and Hong Kong.
  8. Guaranteed Economy Class Seat
    1. Only applicable for Gold and Diamond members on CPA and Cathay Dragon paid tickets in fare class Y.
    2. Gold members must reserve up to 72 hours before departure.
    3. Diamond members must reserve up to 24 hours before departure.
    4. Not applicable to group fares; ID/AD discounts; barter/trade agreement tickets; or prize, donation or redemption tickets.
    5. All guaranteed seats must be ticketed and are limited to one seat per member per flight.
    6. CPA and Cathay Dragon reserve the right to suspend this benefit without prior notice for operational reasons but will endeavour to offer an alternative solution.
  9. Guaranteed Premium Economy Class Seat
    1. Only applicable for Diamond members on CPA paid tickets in fare class W.
    2. Diamond members must reserve up to 24 hours before departure.
    3. Not applicable to group fares; ID/AD discounts; barter/trade agreement tickets; or prize, donation or redemption tickets.
    4. All guaranteed seats must be ticketed and are limited to one seat per member per flight.
    5. CPA and Cathay Dragon reserve the right to suspend this benefit without prior notice for operational reasons but will endeavour to offer an alternative solution.
  10. Guaranteed Business Class Seat
    1. Only applicable for Diamond members on CPA paid tickets in fare class J.
    2. Diamond members must reserve up to 24 hours before departure.
    3. Not applicable to group fares; ID/AD discounts; barter/trade agreement tickets; or prize, donation or redemption tickets.
    4. All guaranteed seats must be ticketed and are limited to one seat per member per flight.
    5. CPA and Cathay Dragon reserve the right to suspend this benefit without prior notice for operational reasons but will endeavour to offer an alternative solution.
  11. Preferred seating on Air New Zealand–operated flights
    1. Silver, Gold and Diamond members who are travelling on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong can enjoy preferred seating in a dedicated zone located towards the front of the cabin, subject to availability.
  12. Baggage Privileges
    1. Baggage privileges for additional checked baggage allowance and special cabin baggage allowance are available to Silver, Gold, and Diamond members.
    2. The additional baggage benefits are available only to Members departing on flights marketed or operated by CPA and/or Cathay Dragon, and do not apply to joint-operating or codeshare flights operated by third-party carriers (with the exception of Air New Zealand–operated flights marketed by CPA between Auckland and Hong Kong).
  13. Air New Zealand baggage allowance
    1. Applicable to Silver, Gold and Diamond members when travelling on Air New Zealand-operated flights marketed by CPA between Auckland and Hong Kong.
  14. Access to CPA and Cathay Dragon Business Class Lounges
    1. For Silver members, available to those departing on flights marketed and operated by CPA or Cathay Dragon.
    2. Available only to Gold members and one guest departing on flights marketed and operated by CPA, Cathay Dragon and/or oneworld carrier flights.
    3. Available only to Diamond members and up to two guests departing on flights marketed and operated by CPA, Cathay Dragon and/or oneworld carrier flights.
    4. Children under 2 years of age will be admitted without being counted as a guest.
  15. Access to CPA First Class lounges
    1. For Diamond members, available only to Members and up to two guests departing on flights marketed and operated by CPA, Cathay Dragon and/or oneworld carrier flights.
    2. Children under 2 years of age will be admitted without being counted as a guest.
  16. Arrival lounges (guests not allowed)
    1. Available to Gold and Diamond members arriving in Hong Kong, London (CX 251 or CX 255 only) or Frankfurt on flights marketed and operated by CPA or Cathay Dragon.
    2. Admission is for the day of arrival and guests are not allowed.
    3. To facilitate access to the Arrival lounges, Members should obtain an invitation card at their point of origin.
  17. Lounge access age restrictions
    1. If the passenger is a minor and travelling alone, admission to the lounge and alcohol consumption follow local laws and the policy of the lounge operator. Proof of age may be required to access lounge.
  18. Air New Zealand Business Class lounge access
    1. Available to Silver, Gold, and Diamond members travelling in any cabin class on Air New Zealand–operated flights marketed by CPA between Auckland and Hong Kong enjoy lounge access at Auckland and Hong Kong airports.
    2. Air New Zealand Domestic Lounge access is only available to Diamond and Gold members travelling from Christchurch or Wellington to Hong Kong via Auckland, and vice versa. The domestic sector must be marketed and operated by Air New Zealand. Silver members will be offered lounge access at Auckland and Hong Kong airports only.
    3. Gold members are welcome to bring one guest when using Air New Zealand Business Class lounge facilities. The guest must also be departing on flights marketed by CPA.
    4. Diamond members are welcome to bring up to two guests when using Air New Zealand Business Class lounge facilities. The guests must also be departing on flights marketed by CPA.
  19. Membership Holiday
    1. Silver, Gold and Diamond members who will like to apply for, change or cancel a Membership Holiday should contact the Marco Polo Club Service Centre.
    2. Request must be made between 7 days and 90 days before requested Membership Holiday start.
    3. Membership Holiday cannot start on the current membership expiry month or outside of the current membership period.
    4. Minimum of 1 month and maximum of 12 months period for each Membership Holiday.
    5. Only 3 membership holidays per membership lifetime is permitted.
    6. Membership tier and remaining membership period will resume after the Membership Holiday.
    7. A new membership card (with new expiry date) will be issued after Membership Holiday period, while mid-tier benefits before their expiration date can still be claimed.
    8. No requests, changes, extensions, and cancellations can be made after start of Membership Holiday.
    9. No Marco Polo Club services or benefits are applicable during Membership Holiday period.
    10. Accrual of club points not possible for flights taken during Membership Holiday period (whilst there is no impact on Asia Miles accrual or redemption).
    11. Additional Membership Holiday(s) can be requested (even during the holiday period) as long as the periods do not overlap.
  20. Lounge Passes
    1. 1 Business Class Lounge Pass will be awarded to Green members once achieved 200 club points.
    2. 2 Business Class Lounge Passes will be awarded to Silver members once achieved 450 club points.
    3. 2 Business Class Lounge Passes will be awarded to Gold members once achieved 800 club points.
    4. 2 First Class or Business Class Lounge Passes will be awarded to Diamond members once achieved 1,400 club points.
    5. For Green members, Lounge Pass is only available to member or their travel companion on flights operated and marketed by CPA or Cathay Dragon.
    6. For Silver members, Lounge Pass is only available to their travel companions on flights operated and marketed by CPA or Cathay Dragon.
    7. For Gold members, Lounge Pass is only available to their travel companions or members of their Redemption Group on flights operated and marketed by CPA or Cathay Dragon.
    8. For Diamond members, Lounge Pass is only available to their travel companions or members of their Redemption Group on flights operated and marketed by CPA or Cathay Dragon.
    9. Travel companions for Lounge Passes are guests travelling with the Marco Polo Club member on the same booking, or travelling on the same flight date, with the same origin and destination, as the Marco Polo Club member.
    10. A Redemption Group is a group of up to 5 family members and/or friends you have nominated for whom you can redeem your Asia Miles for awards. You may visit Asia Miles website for more information on Redemption Group. Redemption Group members can enjoy the Lounge Pass without travelling together with the member.
    11. Lounge Passes must be claimed online and are not available at airport check-in.
    12. Lounge Pass is available for 12 months from the date of issue.
    13. Lounge Passes for Green, Silver, and Gold members are applicable only for eligible departure Business Class lounges.
    14. Lounge Passes for Diamond members are applicable only for eligible departure First or Business Class lounges.
    15. No cancellation or change may be made after claiming the Lounge Pass. Claimed lounge invitation card must be presented at the time of entry into the lounge.
    16. In case of any flight irregularities, the member should contact the Marco Polo Club Service Centre for assistance.
    17. Lounge Pass entitlements are tier specific and are not available to members on Membership Holiday.
  21. Bookable Upgrades
    1. 4 Bookable Upgrade sectors will be awarded to Gold members with 1,000 club points or more.
    2. 4 Bookable Upgrade sectors will be awarded to Diamond members with 1,600 club points or more.
    3. Bookable Upgrades for Gold members are available for ultra-short, short, and medium-haul flights.
    4. Bookable Upgrades for Diamond members are available for all flight distances.
    5. Bookable Upgrades for Gold members are applicable to Members or their travel companions on flights operated and marketed by CPA or Cathay Dragon.
    6. Bookable Upgrades for Diamond members are applicable to Members, their travel companions, or members of their Redemption Group on flights operated and marketed by CPA or Cathay Dragon.
    7. Each Bookable Upgrade allows one passenger to upgrade to one cabin class above the current booking for one sector.
    8. Travel benefits, club points and Asia Miles will be based on the next cabin class once the Bookable Upgrade has succeeded.
    9. Travel companions for Bookable Upgrades are guests travelling with the Marco Polo Club member on the same booking.
    10. Bookable Upgrade is available for 12 months from the date of issue.
    11. A Redemption Group is a group of up to 5 family members and/or friends you have nominated for whom you can redeem your Asia Miles for awards. You may visit Asia Miles website for more information on Redemption Group. Redemption Group members can enjoy the Bookable Upgrade without travelling together with the member.
    12. Requested flight must have confirmed booking and ticket issued on eligible fare classes.
      1. Subject to seat availability Economy fare classes Y, B, H, K, and M will be upgraded to Premium Economy fare class E. If Premium Economy cabin is not available on the flight, ticket will be upgraded to Business Class fare class I.
      2. Subject to seat availability Premium Economy fare classes W and R will be upgraded to Business Class fare class I.
      3. Subject to seat availability Business Class fare classes J, C, D and I will be upgraded to First Class fare class A.
    13. Bookable Upgrades are not eligible for use in conjunction with Asia Miles flight upgrades and companion rewards.
    14. No wait list is allowed for Bookable Upgrades.
    15. A Bookable Upgrade is subject to applicable taxes and other surcharges.
    16. Bookable Upgrade entitlements are tier specific and are not available to Members on Membership Holiday.
    17. Requests, changes and cancellations must be made online 15 to 360 days before the flight departure date.
    18. Cancelling a Bookable Upgrade will also cancel the confirmed ticket booking.
    19. More than one Bookable Upgrade request for the same flight sector is not allowed.
    20. Any rebooking or change of date will be governed by the terms and conditions of the original class ticket.
    21. Not available for redemption, prize, group, ID/AD (industry/agency) discounts or other free tickets.
    22. Not available for Cathay Pacific Holiday packages.
    23. Online check-in service is not available to the upgraded flight, please proceed to the airport to check-in.
    24. In case of any flight irregularities, the member is to contact the Marco Polo Club Service Centre for further assistance.
    25. CPA reserves the right to interpret these terms and conditions.
  22. Gold Companion Card
    1. One Companion Gold card will be awarded to Diamond members once achieved 1,800 club points.
    2. Not available for Members who are on Membership Holiday.
    3. Must claim the Companion Card online for within 6 months of the date it was issued.
    4. Nominations must be made online for nominees who are enrolling in a new membership or upgrading from an existing tier.
      1. For nominees who are renewing their Gold membership, nominator must call the Marco Polo Club Service Centre to nominate.
    5. Nominating Marco Polo Club member must:
      1. Be 18 years or older.
      2. Have a valid email address.
      3. Acknowledge consent from the nominee to use his/her personal data for Companion Card enrolment.
      4. Confirm acceptance of terms and conditions on behalf of nominee.
    6. Nominees must:
      1. Be 12 years old or older
      2. Have a valid email and mailing address.
    7. Gold Companion Card members have a membership period of 12 months starting from the date they are officially enrolled.
    8. Successful nominees below 18 years of age will not receive promotional emails.
  1. Members may terminate their membership at any time by giving written notice to CPA and returning their membership card, at which time any outstanding club points/miles/sectors and any unused benefit entitlements will be cancelled.
  2. CPA may immediately and without notice suspend or terminate in whole or in part the membership of a member including their right to use their membership card and club facilities if CPA has reasonable grounds to suspect any misconduct, fraud or other illegal act, improper or dishonest activity, misuse of Asia Miles’ programme benefits and awards, misuse of club facilities and services or failure to follow Asia Miles’ /Marco Polo Club terms and conditions. In such circumstances, CPA will cancel all club points/miles/sectors of the member.
  3. CPA also has the discretion to terminate a member’s club membership providing 3 to 6 months notice is given (depending on circumstances). On expiry of the notice period, all unused club points/miles/sectors will be cancelled. CPA also has the discretion to terminate or suspend a member’s right to use specific facilities, and the right to club benefits or services, whilst still allowing the member to retain overall membership of the club.
  4. Termination of membership for whatever reason shall be without prejudice to the accrued rights and remedies of CPA and the Member as at the date of termination.
  5. Membership for individuals who remain inactive or fall below the minimum travel criteria as outlined in the membership guide for a membership period of 12 months will be terminated.
  6. In the unfortunate event that a member has passed away, their membership account will be closed and all outstanding club points/miles/sectors and any unused benefit entitlements will be cancelled.
  1. The personal data supplied by Members is required for the operation of The Club, delivery of associated benefits and services, ongoing research and programme development and to communicate news and information to Members. Failure by Members to provide or keep required data up to date may result in CPA being unable to provide membership of The Club and associated benefits. In such cases, membership may be terminated.
  2. All information is managed in accordance with the CPA's Data Privacy Policy. Such Data Privacy Policy is deemed incorporated into the contract between CPA and a Member. Information may be passed to supplier and partner organisations to facilitate communication of news and information to Members. Members have the right not to receive such communication from either CPA or other partner organisations.
  3. Members have the right to request to review and correct any personal data held by CPA. In such circumstances Members should complete a Data Access Request Form available from The Marco Polo Club Service Centre. An administration fee may be charged for the processing of these requests.
  4. Members are responsible for keeping CPA up to date as to their correct personal details. CPA is not responsible for any loss as a result of a Member's failure to notify of a change in address.
  5. Members are required to set a password with at least 8 characters that is a mix of upper- and lower-case letters, numbers, and special characters chosen from !#$^ and *. Members must ensure that this password is not disclosed to any unauthorised parties. CPA cannot be held liable for the consequences of any unauthorised disclosure of the password by Members or unauthorised use of the password.
  1. CPA shall not be liable to any Member for any indirect or consequential loss, damage or expense of any kind whatsoever arising out of or in connection with The Club and/or the use of or the unavailability of facilities of The Club and/or the provision or the refusal to provide any benefits, whether such loss, damage or expense is caused by negligence or otherwise, and whether CPA have any control over the circumstances giving rise to the claim or not.
  2. In any event, subject to 1. above and any applicable limitation under the Warsaw Convention or under CPA's conditions of travel, the liability of CPA in contract, tort or otherwise with respect to any claim arising in respect of acts or omissions in operating The Club shall be limited to the value of the ticket being used by the Member in connection with which the matter arises or HKD10,000 whichever is greater.
  3. CPA will endeavour to ensure the availability of services of The Club when these are provided by partners but will not be liable for any loss arising from the failure by partners to provide such services. Where a Member uses the services provided by partners, the partners' terms and conditions will apply and CPA will not be liable for any loss.
  4. CPA confirms that it will operate The Club and provide The Club facilities with reasonable care and skill, however, CPA does not in any way warrant that The Club facilities and benefits will always be available and all terms expressed or implied by statute or otherwise on the part of CPA are hereby excluded to the fullest extent permitted by law.
  1. The failure by CPA to exercise or enforce any rights herein contained shall not be deemed to be a waiver thereof nor shall it affect CPA's entitlement to take any subsequent action in respect of that right or of any other right.
  2. Should any provision of these terms and conditions be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions. All provisions not affected by such invalidity or unenforceability shall remain in full force and effect.
  3. Members agree to use all Club facilities with all reasonable care and attention and with due courtesy and respect to CPA staff and other Members.
  1. These terms and conditions and the relationship between CPA and each Member are governed by Hong Kong law. By using The Club each Member submits to the non-exclusive jurisdiction of the Hong Kong courts.

Marco Polo Club Customer Privacy Policy

Marco Polo Club is managed and operated by Cathay Pacific Airways Limited (“CPA”).

This Marco Polo Club Customer Privacy Policy (“Privacy Policy”) discloses how CPA collect, store and handle the Personal Data of members of The Marco Polo Club(“you”, “your”). Please read the following Privacy Policy to understand how we use the Personal Data we may collect from you.

By providing your Personal Data to us, you are consenting to this Privacy Policy and to the collection, use, access, transfer, storage and processing of your personal information as described in this Policy.

At CPA, we are committed to protecting your personal and data privacy. To ensure that you can make informed decisions and feel confident about supplying your Personal Data (as defined below) to us in connection with your Marco Polo Club membership, we provide this notice outlining our practices, and the choices you have, concerning how your Personal Data is being collected and used by us.

  1. We may request you to provide information in several areas of our website, mobile services and other channels that may be used to verify your identification at a later time including but not limited to:

     

    1. A username or membership number and password that you will use to access to our website and services;
    2. Your personal information such as your name, gender, date of birth, nationality, country of residence, passport or other personally identifiable numbers and information about your registered status with any of our subsidiaries, associated companies and/or business associates;
    3. Your contact information such as your telephone numbers, mailing addresses, email addresses, and fax numbers;
    4. Your frequent flyer programme number(s);
    5. Your credit or debit card information and billing information, including name of cardholder, card number, billing address and expiry date;
    6. Your business information such as company name, business title and associated contact information;
    7. Your travel details such as flight information, travel companions’ personal information, languages spoken, destination contact information, seat and meal preferences, flight and hotel preferences, and other information related to traveller special needs;
    8. Your responses to market surveys and contests conducted by us or on our behalf;
    9. Transactional data which includes records on accrual and redemption activities you have with the Marco Polo Club and Asia Miles programme.
  2. Certain Personal Data (particularly relating to your personal information and contact information) are required for specific services and if you fail to supply such Personal Data as requested from each specific service, we may be unable to provide you the services in full.
  1. We may use Personal Data for one or more of the following purposes:
    1. To process and administer your application to join The Marco Polo Club;
    2. To process your request for any products or services offered by us;
    3. To fulfill requests submitted by you, whether online, over the phone, through our mobile services, or through other methods;
    4. To process or confirm your travel arrangements;
    5. To provide disruption handling services;
    6. For the operations of The Marco Polo Clubincluding mileage tracking, delivery of associated benefits and services, ongoing research and programme development, as well as delivering news and information to members of The Marco Polo Club, and for other record-keeping purposes related to The Marco Polo Club programme;
    7. For marketing, promotional and customer relationship management purposes, such as conducting market research or sending you updates on the latest offers and promotions in connection with CPA, The Marco Polo Club, other Cathay Pacific Group companies, e.g. Asia Miles Limited, or partners; (please see Section 10 - "Notice on Direct Marketing" for details);
    8. For identification and verification purposes, in connection with any of the services or products that may be supplied to you;
    9. To respond, handle and process any enquiries submitted by you;
    10. To administer contests and sweepstakes conducted by us or on our behalf, including disclosing the winner of any such contest;
    11. To disclose to a third party to comply with any law, legal requirements, orders, directors or requests from any court, authority or government body of any jurisdiction, which may be within or outside of Hong Kong;
    12. To facilitate payments for products and services provided by us or our subsidiaries, associated companies and business associates, including verification of credit card details with third parties and to conduct matching procedures against databases of known fraudulent transactions (maintained by us or third parties);
    13. To improve our security, including in relation to the processing of payment by credit card to guard against the risk of fraud including carrying out matching procedures against databases of known fraudulent transactions (maintained by us or third parties);
    14. To provide other Marco Polo Club, travel related and/or loyalty programme related services;
    15. To pass on to and for the use by any of our subsidiaries, associate companies and/or business associates in connection with any of the above purposes and/or any other travel related services and offers such companies and associates may offer from time to time;
    16. To fulfil the above purposes, you may be contacted via email, direct mailing, telephone marketing, SMS or other means that are allowed by local authorities.
  2. We may also from time to time use aggregate non-identifying information about our customers to better design our website and/or to improve our services and products. This means we may provide this information to third parties. However, this information will never identify any single member of the programme in particular.
  3. Except as provided below, we will not knowingly or intentionally use or share the Personal Data you provide to use in ways unrelated to the aforementioned purposes without your prior consent.
  1. You may request access to and correct your Personal Data held by us. If you wish to obtain a copy of any of your Personal Data; if you believe that the Personal Data relating to you which we collect and maintain is incorrect; or if you believe that the Personal Data held by us was used beyond the scope of the purposes of use disclosed above or was acquired by fraudulent or unlawful means or provided to a third party without your prior consent, please write to us at the address below.
  2. A request for access or correction to, or deletion of Personal Data or for information regarding policies and practices and kinds of Personal Data held by us must be in writing and sent to us via feedback form at www.cathaypacific.com or via postal mail at the following address:

    The Data Protection Officer
    6th Floor, North Tower, Cathay Pacific City,
    8 Scenic Road,
    Hong Kong International Airport, Lantau, Hong Kong
  3. We may charge a reasonable fee for the processing of any data access request(s).

The websites of the Cathay Pacific Group companies, including CathayPacific.com and dragonair.com, (“CX Group Sites”) use cookies which amongst other things, help us to improve your experience of our websites and to ensure that they perform as you expect them to.

Cookies are text files containing small amounts of information, which are downloaded to your computer or mobile device by websites that you visit. They can improve your experience of using a website, for example, by remembering your preference settings and tracking your use of a website so that it can be improved to meet your needs.

1.     We use different types of cookies on the CX Group Sites:

Session Cookies

These are temporary cookies that allow us to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

For example, we use session cookies on the CX Group Sites for the following purposes:

  • to allow you to carry information across pages of our respective CX Group Sites and avoid having to re-enter information, such as logging in for every page;
  • within registration to allow you to access stored information; and
  • during the booking process so that we can remember your selections.

Persistent Cookies

These cookies remain on your device between browsing sessions. They are activated each time you visit the website that created that particular cookie. For example, where a "persistent cookie" is used on a website to remember your log-in details, you will not need to enter those details each time you visit that website.

For example, we use persistent cookies on the CX Group Sites for the following purposes:

  • to compile anonymous, aggregated statistics that allow us to understand how users use CX Group Sites, and
  • to help us improve the structure of CX Group Sites. We cannot identify you personally in this way; and
  • to store your chosen country homepage destination.

Third Party Cookies

We also have cookies on our websites that are set by third parties to enable you to use their software or applications provided through the CX Group Sites.

For example, we use third party cookies on the CX Group Sites for the following purposes:

  • to determine and track website traffic coming in from advertisement banners that have been placed on third parties' websites;
  • to track how our websites are being used; and
  • to enable you to share offers and information from our websites.

2.     List of major cookies that are essential for a desirable navigation experience on CX Group Sites

Cookie Name Purpose
locale Used to record your country of residence and your preferred language choice.
mpouser Used to remember the login ID of Marco Polo Club member when "Remember this no."option is selected during login.
session cookie Cookies that will expire at the end of session or after idling for 30 minutes. Used to maintain the transaction with CX Group Site.

3.     List of major third party cookies on CX Group Sites

Category Service Provider / Vendor Purpose
Performance cookies Adobe Analytics Provides site analytics which allows us to understand how visitors are interacting with the site, and to enable us to optimise the site by serving different page versions at once and recording which variant drives more achievement of a specific goal to improve site performance and to create personalized and customized user experiences.
Catchpoint
Coremetrics
CoreID6
CrazyEgg
Google Analytics
Optimizely
SessionCam
Functionality cookies Tealium Container tag solution which allows us to manage site analytics and first party marketing tags. Also collect, correlate data and create universal profiles to increase relevance and effectiveness of content delivery.
Advertising / Retargeting cookies
One by AOL Advertising / Retargeting cookies may be placed on your device by our third party service providers which remember that you have visited a website in order to provide you with targeted adverts which are more relevant to you and to track the referrals that they have generated and any sales resulting from adverts or campaigns. However, we do not tell our advertisers who you are.
Adara
Affiliate Future
Ampex
AppNexus
Bing
Cadreon
DoubleClick
Exponential
Facebook
Flashtalking
Google
IgnitionOne
MarketOne
Media IQ
Mediamath
Rocket Fuel
Run Ads
Silverpop
Sojern
Tapad
The Trade Desk
Tribal Fusion
Turn
Twitter
Unruly Media
Yahoo
MNI
AdaptV
LinkedIn
Rubicon
Microsoft Advertising
Httpool
Ntree
Social sharing AddThis Used for the purpose of enabling you to share parts of our website with your contacts via email and social media. Read all about how AddThis uses cookies, what information they collect, and how to disable them

4.     Disabling / Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features on the CX Group Sites if cookies have been disabled completely.

Unless the cookie is a strictly necessary cookie, you can withdraw your consent to our cookies at any time even if you have previously consented. Although, please do remember that if you do not consent to certain functionality cookies, parts of the CX Group Sites may not work.

You can set your cookie preferences when you arrive at a CX Group Site. You can also change them or opt out at any time – simply visit cookies settings.

 

5.     Log Files

We may collect information regarding your IP address, browser type, domain name and access time. This information is used for our own research purposes and is separate from any cookies data. We do not link IP addresses to any personal information. In rare instances, IP addresses may be used to assist in deterring and/or preventing abusive or criminal activity on the website.

This website contains links to other sites that are operated by third party companies with different privacy practices. You should remain alert when you leave our site and read the privacy statements of other websites. We have no control over Personal Data that you submit to or the information you receive from these third parties.

  1. To maintain the accuracy of the Personal Data, as well as to prevent unauthorised access to and ensure the correct use of Personal Data, we have implemented appropriate physical, technical, and administrative measures to safeguard and secure the Personal Data that we collect.
  2. For example, we use Secure Socket Layer (SSL) protocol—an industry standard for encryption over the Internet—to protect in transmission the Personal Data we collect online. When you type in sensitive information such as credit card details, these will be automatically converted into codes before being securely dispatched over the Internet. All electronic Personal Data that we maintain is securely stored and further protected through our use of appropriate access controls. When disposing of Personal Data, paper documents containing Personal Data are securely destroyed, and electronic files storing Personal Data are permanently deleted.
  3. In addition, to better protect certain Personal Data, you must enter your personal username and password to access your Marco Polo Club account on our website.
  4. As stated above, in some instances we may entrust Personal Data to third party service providers (including service providers outside of your jurisdiction), binding them to protect the security of Personal Data and only to use it for the purposes we specify.
  1. The Marco Polo Club programme is offered to you by CPA, a global airline company with operations, offices, affiliates and business partners located worldwide. As such, the Personal Data you submit to us in one country may be transferred, used, processed, stored and accessed worldwide in one or more additional countries, as described in this Privacy Policy.
  2. In addition, we may disclose and transfer Personal Data to and jointly use Personal Data with (whether within or outside of your jurisdiction) our subsidiaries, associated companies, business associates, service providers, and other persons who we consider appropriate, in connection with the services and products provided to or requested by you. We may disclose this information to facilitate communication of news and information about such services and products and otherwise for the purposes mentioned above, under Section 3, “Purposes for which the Personal Data are Collected and Used.”
  3. The entities with whom CPA may share your Personal Data include but are not limited to:
    1. Any Cathay Pacific Group companies, including but not limited to Asia Miles Limited, Cathay Holidays Limited, Cathay Pacific Catering Services (HK) Ltd, Hong Kong Airport Services Ltd. and Hong Kong Dragon Airlines;
    2. Any agent, contractor or third party service provider who provides administrative, marketing and research, distribution, data processing, telemarketing, telecommunications, computer, payment or other services to CPA in connection with the operation of its business and/or The Marco Polo Club programme;
    3. Other business associates such as The Marco Polo Club partners, air carriers, land or sea transport operators, loyalty programme operators, hotel operators, credit card issuers, retailers, restaurants and other companies involved in qualifying, offering or providing customer service, or fulfilling customer requests in connection with The Marco Polo Club programme; and
    4. Government or non-government authorities, agencies and/or regulators.
  4. Where permitted by applicable local law, we may also disclose your Personal Data to third parties (i) when required by law, by court order, or in response to a search warrant or other legally valid inquiry; (ii) to an investigative body; (iii) to enforce our agreements with you; (iv) when requested by other government or law enforcement authorities (such as immigration and customs control and/or border control agencies); (v) with your express consent, or, (vi) pursuant to our good faith belief that disclosure is required by law or otherwise necessary to the establishment of legal claims or defenses, to obtain legal advice, to exercise and defend our legal rights, to protect our rights or properties and those of our subsidiaries or associated companies, or to protect the life, body or property of any individual. This also applies when we have reason to believe that disclosing the Personal Data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
  5. We may also transfer any information we have about you that may be considered as an “asset” in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of CPA or as part of a corporate reorganisation or stock sale or other change in corporate control.
  6. Please be advised that the Personal Data that CPA collects or obtains may be transferred jurisdictions that offer lesser protection of Personal Data than that provided in your domicile jurisdiction. By submitting personal information to CPA or using any Cathay Pacific website, you understand and consent to such transfer.

We will post on our website at www.cathaypacific.com any changes to this policy with the effective date of the changed policy, so that you can be informed of the way we collect and use your Personal Data any time you so choose. If at any point we decide to use the Personal Data you submitted under this current policy in a way that differs materially from the Privacy Policy that applied at the time of that submission, you will be notified and given the opportunity via the website, email or in writing to opt out or otherwise prevent such usage.

  1. Occasionally, we may use your personal data (including your name and contact details and all other information collected during or subsequent to initial registration) to send you marketing communications such as printed material, email, telephone and SMS containing news, offers, promotions and joint marketing offers on products and services [in respect of which The Marco Polo Club may or may not be remunerated]. The products and services include:
  2. Products and services offered by Cathay Pacific Group companies, including but not limited to, Asia Miles Limited, Cathay Holidays Limited, Cathay Pacific Catering Services (HK) Ltd, Hong Kong Airport Services Limited and Hong Kong Dragon Airlines, including travel and lifestyle awards, food and beverage, catering and ground handling and airport services;
  3. Products and services offered by co-branding partners of The Marco Polo Club. For a full list of The Marco Polo Club partners, please click here.
    1. Air travel and accommodation services;
    2. Financial, insurance, credit card, banking, foreign exchange, and other related services and products;
    3. Reward, loyalty or privileges programme offered by The Marco Polo Club partners;
    4. Telecommunication, Internet and mobile services;
    5. Non-air transportation services such as hotel transfers, car rentals, limousine and taxi services, bus operators, train operators and cruise operators;
    6. Food, wine and beverage services;
    7. Travel and leisure services, including holiday package products and services offered by travel agents, tickets to theme parks and other attractions;
    8. Other retail products and services, including but not limited to:
      • consumer electronics;
      • computers and peripherals;
      • printed matter including books, newspapers subscriptions and magazine subscriptions;
      • audio visual titles;
      • computer software and games;
      • toys;
      • household goods;
      • sporting equipment;
      • fashion and apparel;
      • watches and jewellery;
      • suitcases and bags;
      • food and consumables;
      • beauty products and cosmetics;
      • gift, flowers and hampers;
      • health and beauty services, included but not limited to medical check-ups and spa packages;
      • vouchers, coupons and gift cards;
    9. Professional and consulting services;
    10. Tickets for concerts, sporting, art fairs and special events;
    11. Real estate purchase or rental;
  4. All products and services offered in Asia Miles iShop, a list of which can be found here.
    Information collected may be transferred to a place outside Hong Kong.
  5. You may indicate your consent to the above by the following ways:
    1. When providing us with your personal data through our website or a form, ticking the box(es) indicating your consent; or
    2. When providing us with your personal data through the telephone, tell our customer representative that you consent
  6. You may opt-out from receiving marketing communications at any time, free of charge, by:
    1. Following the “opt-out” instructions contained in the communications;
    2. Writing to us at the address listed above, under Section 4 – “How to Access or Correct Your Personal Data”; or
    3. Updating your email subscriptions preference in your profile

Any personal data provided to or gathered by CPA is controlled primarily by CPA.

All Personal Data that has been collected from you will only be stored for a limited duration that is relevant to the purpose for which it was processed and for as long as required by applicable law.

This notice is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

Effective date: 25 March 2013