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Complaints

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If you believe that you have recently experienced a discriminatory treatment under the US Air Carrier Access Act as implemented by 14 CFR Part 382, please feel free to write to our Complaints Resolution Official via the Online Feedback Form or in writing:

Location Office Address
Hong Kong Complaint Resolutions Official 5/F,
South Tower
Cathay Pacific City,
8 Scenic Road, Hong Kong International Airport,
Lantau Island, Hong Kong
North America Complaint Resolutions Official 360 Post Street,
Suite 300
San Francisco, CA 94108
USA

If your comments are not related to discriminatory treatment against travelers with a disability under the US Air Carrier Access Act as implemented by 14 CFR Part 382, please contact our Customer Relations Department.