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Claim Missing Airline Miles


If miles still have not been credited to your account 6 weeks from the date of your flight, then you may claim your missing miles as follows:

  • Cathay Pacific flights^ / Dragonair flight^ / British Airways&* / Qantas&* / Air New Zealand&* - Please submit your request online using the form below.
  • All other flights - Download the missing mileage request form (pdf file) then fax (+852 2312 0883) or by mail the completed form to us^^, together with you e-ticket itinerary receipt and boarding pass.


  • ^ Excludes all codeshare and joint-venture flights not operated by Cathay Pacific or Dragonair, and all flights departing from Kathmandu.
  • &* Excludes all codeshare flights.
  • ^^ Please submit requests relating to Air China, Alaska Airlines, China Eastern Airlines, Gulf Air, Malaysia Airlines and Royal Brunei Airlines by mail together with your e-ticket itinerary receipt and original boarding pass.

Before making your request please note:

  1. Your request must be made within 6 months of your original flight. For new members, only flights taken less than 1 month before the member's enrolment date will be accepted#.
  2. Your missing miles will be credited to your account after 6 to 8 weeks.

    #Club miles and Club sectors cannot be claimed for flights taken before enrolment in The Marco Polo Club.

*indicates a required field

Flight Details

Ticket No.
(No hyphens or spaces)