|When you begin working with us as a Customer Services Officer, we initially post you at either ‘Airside” or “Landside”. In “Airside”, you will learn to meet and greet our arriving flights, and help our senior staff handle boarding and other gate duties to our customers. You will learn how to make boarding announcements professionally and in accordance with our standards. You will also learn how to become an ambassador for the Company and for Hong Kong while getting acquainted with various technical operations. In “Landside”, you will learn more about technical duties, such as how to run computerized check-in procedures. You will need to be well organised and detail-oriented in order to get our passengers to the gates on time.
|If you have fully developed your customer service skills in either airside or landside duty, you then move to the other side. No matter you are working in airside or landside, your service provided will contribute to a safe, secure and seamless journey to our customers. |
If you consider yourself to be the right person for a career as a customer services professional and airport operation expert , you may achieve a services leader position the quickest in 3 years.
A typical career path might be:
Customer Services Officer – Service Leader – Supervisor – Manager On Duty