The Marco Polo Club
Services for members of The Marco Polo Club
The Club Service Centre
The Club Service Centre is open 24 hours a day, seven days a week. No matter where you are in the world, you can always reach us with matters relating to membership enquiries as well as reservation, redemption, and ticketing enquiries for travel on either Cathay Pacific, Dragonair or any of our partners.
Please call the telephone number below in your respective country and our Member Services Team will be able to assist you in English, Cantonese, Mandarin, Japanese or Korean.. Alternatively, you can fax or email us via the information shown on the right.
The Club Telephone Numbers
| Location | Green/Silver/Gold | Diamond |
|---|---|---|
| Worldwide toll-free | +800 2747 5500 | +800 2747 3888α |
| Hong Kong | +852 2747 5500 | +852 2747 3888 |
Below is a list of toll-free service lines where the worldwide toll-free number cannot be used:
| Location | Green/Silver/Gold | Diamond |
|---|---|---|
| Bahrain | 800 00 362 | 800 04464 |
| China (fixed-line phones only - not mobile or pay phones) | 10800 852 2828* (China Unicom) 10800 152 2828* (China Telecom) | |
| India | 000 800 852 1002^ | 000 800 852 1296 |
| Indonesia | 001 803 852 3888 | 001 803 852 2830 |
| Italy | 800 877 720 | 800 872 349 |
| Japan (Please dial 0061 for IDC, 001 for KDD, 0033 for NTT, 0041 for JT before the domestic number) | 010 800 2747 5500 | 0061 010 800 2747 3888# {Softbank (IDC) carrier} 001 010 800 2747 3888# (KDD carrier) 0033 010 800 2747 3888# (NTT Carrier) 0041 010 800 2747 3888# {Softbank (JT) carrier} |
| North America | 011 800 2747 5500 | |
| Philippines | 1800 765 8023 (ETPI) 1800 1855 5500 (PLDT) | 1800 765 7014 (ETPI) |
| South Africa | 0800 99 0638 | 0800 982 032 |
| Sri Lanka (within Colombo) (Outside Colombo) | 2 543 940 011 2 543 940 | 2 475 601 011 2475 601 |
| The Netherlands | 0800 022 3807 | 0800 022 7069 |
| Turkey | 00800 852 93894 | 00800 852 92861 |
| UAE | 8000 852 03895 | 8000 852 02859 |
| α | Using the worldwide toll-free number in China only applicable to fixed-line phones with IDD subscription (not for non-IDD subscribers and mobile phone users). |
| * | Applicable to fixed-line phones, but not mobile phone or payphones. |
| ^ | Applicable to fixed-line phone and payphones with IDD access. |
| # | Non-IDD subscribers and mobile phone users. |
The Club Service Desk
We have two service desks in the Departures Hall, Terminal 1 of Hong Kong International Airport located at Aisle B (open daily from 7:00am to 11:45pm) and at Aisle H (open daily from 6:00am to 9:30pm).We can help you with a wide range of member services including:
- programme information
- mileage checking
- missing mileage credit - for Cathay Pacific and Dragonair flights
- administration e.g. personal information changes
- redemption bookings
- redemption ticket issuance
- instant redemption (upgrades, extra baggage, lounge access) on Cathay Pacific and Dragonair flights
Other contact information
Fax:
+852 2537 9900
Email:
theclub@cathaypacific.com
Address:
Cathay Pacific – The Marco Polo Club
PO Box 1024
Tsuen Wan Post Office
Hong Kong
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