eService Centre
Do Let Us Know
We appreciate your interest in our site, and welcome your feedback and suggestions regarding our online services in the following areas:
- Online Booking
- Online Check-in
- notiFLY Messaging
- Website Design
Feedback Form
If you have experienced problems while using specific features of cathaypacific.com (See Topic box below), please include the following in your message to help us investigate:
1) Date and time you were online
2) Operating system you are using
3) Browser and version you used
4) Brief description of the situation, including the URL and any error response, if possible.
5) Your flight number and departure date.
All fields marked with an asterisk(*) are mandatory.
eService Centre Hotline
Our eService Centre is open 24 hours a day, 7 days a week.
Hong Kong:^
+852 2747 2200
China:
400 880 7488 (Local)
Worldwide toll free:*
+800 2747 2200
(please note that '+' denotes International Access Prefix)
Other toll free numbers
* If you are dialling from a country which has its own toll free hotline, please contact us via that number as you will be unable to reach us if you use the worldwide toll free number.
^ Please call us at +852 2747 2200 if no toll free service available in your country.
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