Disability Assistance
Wheelchair
We would be more than happy to provide a wheelchair for you should you require this service. In order to ensure the service meets your needs our reservations staff will ask you whether you are able to walk without assistance, how far you are able to walk, and whether you can ascend and descend stairs without assistance.
Cathay Pacific wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area and to the gate or aircraft door (depending on the airport facilities). A wheelchair is also available in the aircraft cabin should you need assistance in moving to or from your seat. In order to provide the utmost comfort to you, there are movable aisle armrests on passenger aisle seats for passengers with a disability.
Please contact our reservations office should you have any questions about our wheelchair service and our staff will be happy to assist you.
If you are travelling in a group of 10 or more people requiring wheelchair, please contact our reservations office at least 48 hours before scheduled departure.
- Passengers travelling with wheelchair
Passengers with a disability may use their own manual or electrical wheelchair to the departure gate, and when airport facilities permit, to the aircraft door. - Wheelchair Storage Onboard
For flights that begin or end in a US airport there is a dedicated space for stowage of a wheelchair on first come first served basis at the boarding gate. Collapsible, manual wheelchairs which fit in a compartment with the dimensions of 13 inches X 36 inches X 42 inches, without having to remove the wheels or otherwise disassemble the wheelchair, are acceptable in our aircraft cabin. If your wheelchair cannot be stowed in the cabin, it will be , stowed in the cargo compartment and returned to you as soon as the aircraft arrives at your destination.
If your wheelchair is non-collapsible, we will check it in along with your baggage and carry it to your destination free of charge. - Wheelchair Batteries
We accept all types of battery powered wheelchairs in cargo compartment such as wheelchairs with dry cell battery, wet cell battery, gel cell battery or non-spillable electric storage batteries. Certain safety procedures must be followed in order to comply with international air transport safety regulations and we will advise you of these at the time of booking.
