Asia Miles
Other contact information
Fax:
+852 2312 0883
Feedback Form:
Send us your queries
(members only)
Address:
Asia Miles
PO Box 1024
Tsuen Wan Post Office
Hong Kong
Please check Frequently Asked Questions or contact one of the following toll-free numbers:
Asia Miles Service Hotline
Hong Kong:+852 2747 3838; or
800 938038 # (Mandarin service)
Available 24 hours a day, 7 days a week, our self-service hotline facilities enable you to check your Asia Miles balance, your last 3 transactions and download all e-tickets.
Asia Miles toll-free numbers in other countries
| Location | Toll-free number |
|---|---|
| Australia | 1800 129 264 |
| Bahrain | 800 00 524 |
| Belgium | 0800 7 8973 |
| Canada | 1877 631 6283 |
| China | 4006 747 123 # (Mandarin service) 10800 852 2747 * (China Unicom) 10800 152 2747 * (China Telecom) |
| Denmark | 80 25 1010 |
| France | 0800 909 119 |
| Germany | 0800 182 6880 |
| India | 000 800 852 1001 |
| Indonesia | 001 803 852 2765 |
| Italy | 800 781 921 |
| Japan | 00531 85 3747 |
| Macau | 0800 978 |
| Malaysia | 1 800 80 3747 |
| New Zealand | 0800 44 9044 |
| Norway | 800 17 683 |
| Philippines | 1800 10 2742 653 or 1800 10 ASIAMLE (PLDT) O 1800 8 2742 653 or 1800 8 ASIAMLE (Globe) O 1800 5 2742 653 or 1800 5 ASIAMLE (Bayantel) O 1800 1855 3838 (PLDT) 1800 765 2747 (ETPI) |
| Singapore | 800 852 3747 |
| South Africa | 0800 99 0647 |
| South Korea | 00798 8521 2743 |
| Sri Lanka | 2 543 949 (within Colombo) 011 2 543 949 (outside Colombo) |
| Sweden | 020 797 475 |
| Switzerland | 0800 56 3418 |
| Taiwan | 00801 85 6628 % (Mandarin service) 00801 85 2747 |
| Thailand | 001 800 852 2755 |
| UAE | 8000 852 03880 |
| The Netherlands | 0800 022 5710 |
| UK | 0800 092 3595 |
| USA | 1866 892 2598 |
| # | Applicable to fixed-line phones, payphones and mobile phones. Service hours are 8:00am–11:00pm, Monday–Saturday, including public holidays. |
| % | Applicable to fixed-line phones, payphones and mobile phones except mobile carrier KG Telecom mobile. Service hours are 8:00am–11:00pm, Monday–Saturday, including public holidays. |
| * | Applicable to fixed-line phones only. |
| O | Applicable to fixed-line phones, payphones and mobile phones with IDD access. |
Notes:
- Some hotels may charge an operating fee even when calling toll-free numbers, so be sure to check first.
- For countries where a toll-free service is not available, please call the Hong Kong Service Line.
- The “+” sign represents the International Access Prefix. A touch-dial tone phone is required to access our interactive Service Hotline.
Asia Miles Service Desk
We have 2 service desks in the Departures Hall, Terminal 1 of Hong Kong International Airport located at Aisle B (open daily from 7:00am to 11:45pm) and at Aisle H (open daily from 6:00am to 9:30pm).We can help you with a wide range of member services including:
- Programme information
- Mileage checking
- Missing mileage credit – for Cathay Pacific and Dragonair flights
- Itinerary changes
- Administration e.g. personal information changes
- Redemption bookings
- Redemption ticket issuance and pick up
- Instant redemption (upgrades, extra baggage) on Cathay Pacific and Dragonair flights
- Asia Miles application
Feedback