Disability Assistance
Introduction
You can obtain information in advance regarding accessibility of your particular aircraft before taking a flight either through this web site or contacting our local Reservations office. Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute aircraft switch but we will do our best to accommodate your needs.
Onboard our aircraft, passengers with disabilities will be provided:
- Assistance in moving to and from seats,
- Help on in preparation for eating,
- Assistance in use of inflight wheelchair to and from lavatory.
Children with Disability
Information about Travel Chair for Children with Disability.
Disability Assistance
- Introduction
- Seating accommodation for passengers with a disability
- Passengers travelling with electronic medical devices
- Passengers travelling with Spinal Support Equipment
- Stretcher
- Wheelchair
- Accessible lavatory
- Service animal
- Tele-text / Text Telephone Service (TTY)
- Passengers needing escorts
- If you're travelling in London
- Complaints
- Regulatory reference
