Frequently Asked Questions
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1. What kind of redemption service does Online Booking offer? You can redeem your Asia Miles for flight awards, including Upgrade Awards and Companion Ticket Awards through our Online Booking service. |
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2. What flights are available through the Online Booking service? You can redeem Cathay Pacific and Dragonair flight awards through the Online Booking service. Most flights are available for booking at a minimum of 4 hours and a maximum of 11 months prior to the scheduled departure. Currently, flight awards operated by our codeshare partners are not available for redemption online. If you would like to claim flight awards on our airline partners, please log on to your account and submit an Airline Award Request Form online. |
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3. How many tickets can I redeem online? You can book and redeem flight awards or Upgrade Awards online for yourself and all of your Redemption Group Nominees, however only one Companion Ticket Award can be booked per flight. |
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4. How do I access the page to redeem flight award travel through the Online Booking service? Simply select “Online Booking” under “Manage Your Trip” located on the left navigation bar. Two options, “Flight Booking” and “Asia Miles Flight Award Redemption” will then appear. |
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5. How do I reserve or assign a seat for my confirmed flight(s)? For flights on Cathay Pacific or Dragonair, Advance Seat Reservation is a benefit currently offered to Silver, Gold and Diamond members of The Marco Polo Club. This is not currently offered to Green members and Asia Miles members; unless flying First, Business and Economy Class in eligible fare classes. If you are travelling on Cathay Pacific or Dragonair, you can select your seats up to 48 hours prior to the flight scheduled departure time through our online check-in facility, which is available for most Cathay Pacific and Dragonair routes. Please click here for more details.Advance Seat Reservation is not available when using flight awards to travel with our airline partners, therefore please make your request at check-in. |
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6. Am I entitled to lounge access when travelling on an award ticket? If you are travelling on Cathay Pacific or Dragonair as a First or Business Class passenger or Silver, Gold or Diamond member of The Marco Polo Club, you have access to the Cathay Pacific or Dragonair lounges. Please click here to learn more. |
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