The Marco Polo Club
Services for members of The Marco Polo Club
The Marco Polo Club Service Centre
Our service lines are open 24 hours a day to handle all membership queries. We also provide full reservation and ticketing services for passengers travelling on Cathay Pacific and Dragonair. Please have your membership number and PIN ready when calling our hotlines.
The Club Telephone Numbers
| Location | Green/Silver/Gold | Diamond |
|---|---|---|
| Worldwide toll-free | +800 2747 5500 Ω | +800 2747 3888 Ω |
| Hong Kong | +852 2747 5500 800 938088 # (Mandarin service) | +852 2747 3888 |
Non-standard toll-free worldwide service hotlines numbers:
| Location | Green/Silver/Gold | Diamond |
|---|---|---|
| Bahrain | 800 00 362 | 800 04464 |
| China | 4006 747 333 # (Mandarin service) 10800 852 2828 * (China Unicom) 10800 152 2828 * (China Telecom) | |
| India | 000 800 852 1002 | 000 800 852 1296 |
| Indonesia | 001 803 852 3888 * | 001 803 852 2830 * |
| Italy | 800 877 720 * | 800 872 349 * |
| Philippines | 1800 10 676 582 or 1800 10 MPOCLUB (PLDT) Ω
1800 8 676 2582 or 1800 8 MPOCLUB (Globe) Ω 1800 5 676 2582 or 1800 5 MPOCLUB (Bayantel) Ω | |
| 1800 765 8023 * (ETPI) 1800 1855 5500 * (PLDT) | 1800 765 7014 * (ETPI) | |
| South Africa | 0800 99 0638 | 0800 982 032 |
| Sri Lanka | 2 543 940 (within Colombo) 011 2 543 940 (Outside Colombo) | 2 475 601 |
| Taiwan | 00801 85 6618% (Mandarin service) | |
| The Netherlands | 0800 022 3807* | 0800 022 7069* |
| UAE | 8000 852 03895 | 8000 852 02859 |
| Ω | Applicable to fixed-line phones, payphones and mobile phones with IDD access |
| # | Applicable to fixed-line phones, payphones and mobile phones. Service hours are 8:00am–11:00pm, Monday–Saturday, including public holidays. |
| % | Applicable to fixed-line phones, payphones and mobile phones except mobile carrier KG Telecom mobile. Service hours are 8:00am–11:00pm, Monday–Saturday, including public holidays. |
| * | Applicable to fixed-line phones only. |
Notes:
- Some hotels may charge an operating fee even when calling toll-free numbers, so be sure to check first.
- For countries where a toll-free service is not available, please call the Hong Kong Service Line.
- The “+” sign represents the International Access Prefix requiring a touch-dial tone phone to access the interactive Service Hotline. North America International Access Prefix (Canada and US) is 011. Japan International Access Prefix is 010 - dial 0061/001/0033 before the International Access Prefix if using Softbank/KDD/NTT network.
The Club Service Desk
We have 2 service desks in the Departures Hall, Terminal 1 of Hong Kong International Airport located at Aisle B (open daily from 7:00am to 11:45pm) and at Aisle H (open daily from 6:00am to 9:30pm).We can help you with a wide range of member services including:
- Programme information
- Mileage checking
- Missing mileage credit - for Cathay Pacific and Dragonair flights
- Itinerary changes
- Administration e.g. personal information changes
- Redemption bookings
- Redemption ticket issuance and pick up
- Instant redemption (upgrades, extra baggage, lounge access) for Cathay Pacific and Dragonair flights
Other contact information
Fax:
+852 2537 9900
Email:
theclub@cathaypacific.com
Address:
Cathay Pacific – The Marco Polo Club
PO Box 1024
Tsuen Wan Post Office
Hong Kong
Contact Asia Miles
- For information or enquiries regarding Asia Miles, Asia’s leading travel reward programme, simply visit www.asiamiles.com
Feedback