Frequently Asked Questions

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Changes, Cancellation and Refund

1. Can I change my tickets booked online?

Currently, changing the ticket online function is available Note 1,2,3,4 for original Cathay Pacific tickets purchased online with journeys commencing from Africa, Australia, Bahrain, Bangladesh, Belgium, Canada, China, Denmark, France, Germany, Hong Kong Note 5, India, Indonesia, Italy, Japan, Korea, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Pakistan, Peru, Republic of Ireland, Russia, Saudi Arabia, Singapore, Sri Lanka, Switzerland, the USA, U. A. Emirates, United Kingdom, Taiwan and Thailand.

Note 1: If the changing ticket online function is not available for your itinerary after verified by the system or the Change Booking Button does not shown in Manage My Booking, you simply contact our reservations office and we will arrange it for you.

Note 2: Subject to the terms associated with your purchased fare, change/rebooking may NOT be allowed. Or there may be a change/rebooking fee involved.

Note 3: Online Booking Change offers date or flight change with the same origin and destination in the same cabin without en-route stops.

Note 4: Online Booking Change function can only be processed once.

Note 5: Online Booking Change function is not available for journeys commencing from Hong Kong but paid in Renminbi Currency.

2. Can I change the booking online if I have purchased my ticket via a travel agent or Cathay Pacific reservations office?

Currently changing flight booking online only supports electronic tickets booked through Cathay Pacific website. If the change booking function is not available for your itinerary, you may contact Cathay Pacific reservations office for assistance.

3. Can I change my flight online if my flight booking has connection flights with other carriers?

You can change flight bookings with other carrier’s connecting flights, provided that the original Cathay Pacific tickets were purchased online.

4. Can I change the dates and/or flights for some passengers only if my flight booking contains a group of passengers under one reservation record?

All passengers under the same original booking record are required to change dates and/or flights together when changing flight bookings online.

5. Can I change booking online if I have done Online Check-In?

You are required to cancel your Online Check-In at Manage My Booking before you change your booking online.

6. How do I make date and time changes to my flight bookings?

You can make date and time changes to flight bookings made at cathaypacific.com via Manage My Booking. Once the online system verifies your ticket that is eligible for date and time changes through online, a “Change Booking” button will be displayed under your flight booking details.

7. Why can I not find a “Change Booking” button in my flight booking details at Manage My Booking?

In some instances, the online system verifies the ticket which is not eligible for making date and time changes online, the “Change Booking” button shall not be displayed. However, you can contact Cathay Pacific Reservations Office to ask to change the flight booking.

8. Can I make a seat request when I change my flight booking online?

Changing ticket online function supports seat selection. Alternatively, passengers can choose seat request by using Manage My Booking. For details and seat eligibility, please refer Frequently Asked Questions in “Manage My Booking - Seat Request”.

9. Can I make a meal request when I change my flight booking online?

Passengers can choose meal request by using Manage My Booking. For details and special meals available on board, please refer to Frequently Asked Questions in “Manage My Booking – Special Meal/Services Requests”.

10. Can I make date or time changes and pay for flight bookings for another person?

Yes, you can pay for the changes for another person providing that the credit card payment paid for ticket must be authenticated by “Verified by Visa” or “MasterCard®SecureCodeTM, otherwise, the cardholder will be required to present the physical card used for verification. In addition, for journey commencing from China, debit/credit card issued in China can be accepted.

11. Do I have to pay with the same credit card on which the original ticket was charged for any additional payment on the changes of the flight booking?

No, you are not required to pay with the same credit card. However, the passenger may be asked to present the physical credit card(s) charged for the tickets for credit card verification upon check-in. In addition, for journey departs from China, debit/credit card issued in China can be accepted.

12. How do I know that I have completed the date or time change successfully?

When you have accepted either “Confirm Change” or “Confirm Payment” button at the Fare Details and Payment pages, you will then receive a confirmation email shortly.

13. Why have I not received my e-ticket receipt?

Once you have completed the date or time change online successfully, the online system will normally re-issue your e-ticket with the revised flight booking within 2 hours and an e-ticket itinerary receipt will be sent to the email address that you have provided during the online booking process. Once you receive this email of the e-ticket itinerary receipt, you may then view your booking online at Manage My Booking.

14. How do I get a refund from the residual values of my original flight bookings?

When you have changed the date and time on your flight booking online which a partial refund of your original ticket is payable, such residual values will be refunded to the credit card charged. Refund will be in the chosen currency when the previous ticket(s) was purchased.

15. How long would it take to get the refund if I cancel my fully unused or partially used ticket?

After deduction of necessary cancellation charges, the residual amount will be processed in (counted from the day of receipt of the refund request):

7 working days for itineraries involving US sectors
14 calendar days for credit card transactions
20 calendar days for ticket in other forms of payment such as debit card, etc.

Please note that the above guidelines do not apply to special refund involving service on other airlines. Time required for the actual refund to reach cardholder’s account will depend on the bank’s processing time.

16. How long does it take for the refund for booking changes made online?

The refund of the Online Booking Change transaction takes seven working days for ticket involved in US sector. Others take 14 calendar days.

17. Whom do I contact when I have problems on changing the flight booking?

You can contact Cathay Pacific Reservations office or eService Centre.