Disability Assistance

Service animal

You may also bring an eligible service animal with you into the cabin at no additional charge. At this time, the only eligible service animal is a dog, which can be a Guide Dog* or Assistance Dog** individually trained to provide assistance to an individual with a disability.

Your service dog needs to be properly harnessed and should curl up under seats in order to prevent any obstruction. The leash of the service dog must be secured to the owner’s seatbelt at all times during flight.

We allow one service dog per passenger and ask that you contact our Reservations office at least 72 hours prior to departure so that we can make necessary arrangements.

There may be quarantine regulations imposed by the country of import and our Reservation staff will be happy to provide with details of any such requirements.

Definitions
* Guide Dog
A "Guide dog" is one that is trained by an individual or organisation accepted by and affiliated to the
International Guide Dog Federation, to provide mobility assistance to a blind or partially sighted person.

** Assistance Dog
An "Assistance Dog" is one that is specifically trained to assist a person with disability and it is qualified by an organisation registered as a member of the Assistance Dog International or Assistance Dogs of Europe. The dog should have been granted certification by the relevant country's Health Department on the basis that the dog’s high standard of training, behaviour, health and welfare provide the dog its qualification to accompany its client, owner or partner at all times and in all places.