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The Marco Polo Club Login

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Frequently Asked Questions

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Changes and Cancellation

1. Can I change my tickets booked online?

Currently, you are unable to change your tickets online. However, simply contact our reservations office and we will arrange it for you.

Note: Subject to the terms associated with your purchased fare, change/rebooking may NOT be allowed. Or there may be a change/rebooking fee involved.

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2. Can I cancel my booking online and if so, how will I be refunded?

You can retrieve your online booking and cancel it. Please call or send an email to our eService Centre after you have made your cancellation online, and we will process your refund immediately. The refund will be credited directly to your credit card account.

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