Frequently Asked Questions

1. What is Online Check-In?

Online Check -In allows you to check in online for your flights on Cathay Pacific , Dragonair and any eligible onward flight connection. You can:

• Select your flights
• Select your seat
• Print out your Check-In Confirmation page with the boarding pass image

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2. Who can use Online Check-In?

Online Check-In is available to passengers holding e-Tickets issued by Cathay Pacific Airways or Dragonair and their companion passengers travelling under the same booking. Exceptions are passengers who:

• Require Medical Assistance
• Are Unaccompanied Minors
• Travel in a group and are registered as a group in the booking
• Need to tender additional payment for their ticket.

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3.  Is Online Check-In available for all Cathay Pacific and Dragonair flights?

Online Check-In is available for

1. Cathay Pacific: All Cathay Pacific flights, including codeshare flights operated by Dragonair (with conditions listed in statement 2 below). Exceptions are chartered flights, codeshare flights and trains operated by our partner carriers.
2. Dragonair: All Dragonair flights and codeshare flights operated by Cathay Pacific departing from Hong Kong, Beijing, Shanghai (Pudong), Hangzhou, Guangzhou, Taipei, Kaohsiung, Busan, Phuket, Dhaka, Bengaluru (Bangalore), Kota Kinabalu, Hanoi, Manila and Phnom Penh. Exceptions are codeshare flights operated by our partner carriers.

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4. How many flights will I be able to check in online?

Up to 8 flights will be displayed for you to check in anytime. You can check them in one by one.

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5. Can I also check in for connecting flights with other airlines?

Yes, where possible, you can check in for connecting flights with other airlines as long as the first sector is Cathay Pacific or Dragonair. Please note these check-ins are subject to other airline policies and restrictions

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6. Can I do Online Check-In for my travelling companions as well?

Yes, you can check in your travelling companions if you make your bookings together, provided they share the same booking reference as yours in our record.

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7. Why can't I check in online?

There are several possible reasons why you may not be able to check in online.

1. You are not holding e-Ticket.
2. It is possible that you are checking in for your flight out of the normal sequence of your itinerary. You must check in for flights in the same sequence of your itinerary for e.g., if your flight itinerary is as follows:
   Hong Kong - Vancouver - New York
   
   You must check in for Hong Kong - Vancouver prior to checking in for Vancouver - New York.
   
   This also applies for tickets issued on partner carriers where the partner carrier flight is the first sector for e.g.,
   American Airlines: Dallas - New York
   Cathay Pacific: New York - Hong Kong
   
   In this case, you must check in on the partner carrier American Airlines flight first to be able to check in for the subsequent Cathay Pacific flight.
   
   
3. The following types of passengers are not allowed to check in online and must proceed to the airport for check-in:
   * Passengers requiring Medical Assistance
   * Unaccompanied Minors
   * Passengers travelling in a group and are registered as a group in the booking
   * Passengers whose ticket requires some additional payment

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8. Why am I unable to view the seat map online?

• If you have an advance seat reservation, your requested seat will be automatically assigned during check in. Should you wish to change your seat, you can select the change seat option on the confirmation page or contact our Airport Services Staff at your departure airport.
• If you do not have an advance seat reservation and have difficulty viewing the seat map, it is possible that this is because of an incompatible browser. We have designed our site to be compatible with most browsers, but we recommend using Internet Explorer 4.0 and above, or Netscape 4.5 and above as older versions of these browsers are unable to view or support the latest Internet technology (such as dynamic layers, JavaScript and SSL).

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9. Which type of tickets can be used for Online Check-In?

Passengers must hold Cathay Pacific Airways or Dragonair issued e-Ticket to use Online Check-In.

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10. What languages are available for Online Check-In?

Online Check-In is currently available in English, Chinese, Japanese, Korean, French and Simplified Chinese.

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11. Can I use Online Check-In if I have baggage to check in as well?

Yes, simply check in your baggage when collecting your boarding pass at the Self Check-In Bag Drop Counters at the departure airport.

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12. When can I check in for my flights online?

For the Club / Asia Miles members and registered users of cathaypacific.com and e-ticket holders, Online Check-In is available beginning 48 hours up to 90 minutes before the flight departure time.

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13. Why can't I see my flights for check-in?

The following are some likely reasons:

• You are not holding e-Ticket.
• You might have forgotten to provide, or your travel agent has not entered, your Marco Polo Club / Asia Miles membership number at the time of reservation. Please call our eService Centre or proceed directly to the airport to complete your check-in procedures.
• If you have just purchased a ticket online at cathaypacific.com, you need to wait for approximately 30 minutes before your latest booking is activated within our Online Check-In system. Please try again later.
• You have no flights departing within 48 hours.

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14. Can I check in my infant?

Yes, you can check in your infant. Please ensure you enter your child's name and age in the Check-In record and associate him/her to an adult passenger in the booking.

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