Frequently Asked Questions

1. What is “Manage My Booking”?

“Manage My Booking” is your complete personal travel plan designed to help you manage your itinerary and ensure you have all the information at hand to prepare you for an enjoyable trip.

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2. Who can use Manage My Booking?

Passengers who have booked their tickets for travel on Cathay Pacific or Dragonair online, through our reservation offices or Travel Agents (Ticket number starting with 160 or 043) are eligible to use Manage My booking services.

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3. If I made my booking with a travel agent, can I use Manage My Booking?

You can use Manage My booking if you have booked through a travel agent and your booking contains at least one flight listed with a Cathay Pacific or Dragonair flight number.

You may not be able to view the details of flights that are not listed with Cathay Pacific or Dragonair flight number.

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4. What can I do through Manage My Booking?

Manage My Booking allows you to:

• Change travel dates and flights for tickets purchased online through Cathay Pacific or Dragonair website, except redemption bookings
• View or print your eTicket
• Check-in for flights 48 hours before departure
• View your Cathay Pacific and Dragonair booking details including any special requests
• Update your personal and travel document details
• View booking reminders, travel advisories, airport, inflight and destination information
• Save your travel details to a calendar
• Select your own seat on an interactive seat map
• Select your special meal up to 24 hours before departure

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5. How can I access Manage My Booking?

Manage My Booking is available on the home page of Cathay Pacific website or Dragonair website.

The Marco Polo Club member: Simply choose "Manage My Booking" after you have logged on to your Personal Homepage or log on to Manage My Booking from the cathaypacific.com or dragonair.com homepage.

Asia Miles member: Simply log on to "Manage My Booking" at cathaypacific.com or dragonair.com homepage, using your Asia Miles membership number and PIN.

Non-member: Simply provide your name and booking reference number or e-Ticket Number on Manage My Booking .

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6. Can I change my booking/tickets online through Manage My Booking?

Passengers with original tickets purchased online with journeys commencing from certain countries are allowed to change their booking or tickets online. Simply click here for the full list of countries and other details.

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7. Can I cancel my booking online through Manage My Booking?

You can only cancel your booking online if you are a member of The Marco Polo Club / Asia Miles, and purchased your ticket on cathaypacific.com or dragonair.com. Please note that cancellation charges may apply. You can also contact The Club Service Centre (if you are a member), local reservation offices or your travel agent to cancel your booking.

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