Frequently Asked Questions
Changes and Cancellation
1. Can I change the details of my flight awards online?
Currently, you are unable to change your redemption booking or Flight Award details online. Members of The Marco Polo Club can do this by contacting The Marco Polo Club Service Centre, and Asia Miles members by contacting the Asia Miles Service Centre. You can make your request by phone, fax, email or via the online feedback form, and we will arrange for the necessary changes to be made.
2. Can I cancel my redemption booking online? If so, how will I be refunded?
Redemption bookings can be cancelled online. If you wish to receive a refund for your award ticket, please ensure that the ticket is totally unused and has not expired. You can then contact The Marco Polo Club Service Centre or Asia Miles Service Centre for a refund, where a service fee of either USD120 or 12,000 Asia Miles applies. Once the process is complete, the mileage will be credited back to your account. The refund of the airport taxes and fuel surcharges paid for the award tickets takes seven working days for ticket involved in the US sector, while others take 14 calendar days.