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Delivering seamless service straight from the heart, both on the ground and in the air, is our key commitment to meeting and exceeding our customer expectations. From customer relations to in-flight services and check-in duties at the airport, we ensure we provide the highest levels of customer service. - Inflight Services – develop standards and procedures for the best inflight service delivery; ensure maximum safety for both crew and passengers; inflight sales and amenities; inflight service training and development; catering; cabin crew relations and communications
- Airports – set service standards in all areas of customer service, ramp operations, centralised load control and baggage; cultivate corporate service culture and service philosophy to all airport staff in Hong Kong and outports; management of service suppliers; disruption management
- Customer Relations – handle customer feedback, service recovery strategies, drive product and service change
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