Frequently Asked Questions
Online Shop
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1. How can I shop in CXcitement? Shopping at CXcitement cannot be easier. Just follow the step-by-step shopping procedures and click the "Purchase" button on the Check Out page when you have completed your purchase. Your order will be sent to us directly. |
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2. How do I know if my order has been successfully placed or not? After order submission, a confirmation message will be shown.
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3. When can I expect to receive my ordered goods? Deliveries are sent out by our appointed handling agent - DHL. You may expect delivery to take 5 working days within Hong Kong, (please note that there is no delivery service in outlying islands, e.g. Cheung Chau, Ping Chau and Lantau Island etc.) and 10 working days for overseas shipments to major cities, starting from the date of order. After order submission, a confirmation message will be shown. For Hong Kong customers, our appointed handling agent - DHL will call you for delivery arrangement within 3 working days.
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4. When will my credit card be charged? Your credit card will be charged upon dispatchment of your order. |
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5. Can I return my order? How can I get a refund? If you are not satisfied with your purchase, you may return it for a replacement of the same product or refund within 7 days of receipt in original packaging. Please send an email to our appointed handling agent - DHL at EDGHK-DSC-CXcitementenquiry@dhl.com with photos of the product (if defective) and reason of return. DHL will then follow up with you for arrangement. |
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6. Can I cancel my order? All orders received will be processed immediately and cannot be cancelled, unless the requested item is out of stock. |
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7. What if I have an inquiry about my order? Should you wish to inquire about your order or the shopping procedure online, simply contact
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