Frequently Asked Questions
Subscription
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1. Who can subscribe to notiFLY Auto Messaging service? Members of The Marco Polo Club and Asia Miles can now enjoy this service. All you need to do is register your Auto Messaging profile. You will then receive flight related notification whenever you fly with Cathay Pacific or Dragonair. To enjoy Auto Messaging, please remember to quote your membership number when you make your reservations. |
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2. Once I have registered for Auto Messaging, what do I need to do in order to receive Flight Paging and Pre-flight Reminder service? No further action is required except to remember and quote your membership number when you make your reservations for Cathay Pacific or Dragonair flights. You should update your member profile at The Marco Polo Club or Asia Miles once you have changed your contact information, ie email address or mobile phone number. You can do so simply by visiting the respective website or call the Service Hotline. You need not go back to the Auto Messaging page to change your profile again. |
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3. Is this service available for all Cathay Pacific and Dragonair flights? Yes, except code-sharing and joint venture flights operated by other airlines. |
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4. How do I choose my preferred language for notiFLY messages and Pre-flight Reminder? Your preferred language is exactly the same as your "preferred written language" in your membership profile with The Marco Polo Club or Asia Miles. If you haven't selected your preferred written language, we will automatically send you English notiFLY messages and Pre-flight Reminder. |
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5. Do I need to pay for this service? This service is provided free to our Marco Polo Club and Asia Miles members. Please note that some mobile phone operators may require you to subscribe to special services before you can receive any mobile phone text messages. If you are unsure, please check with your mobile phone operator. |
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6. I haven’t registered for Auto Messaging. Why do I still receive a flight delay message for my flight? This is a special service for members of The Marco Polo Club and Asia Miles. As a member you will be notified of any delays (of more than 30 minutes) or cancellations of Cathay Pacific and Dragonair flights regardless of your notiFLY subscription. |
