Local Airport

Heathrow Airport

Transit Information

International:
Please collect your boarding card at transfer desk.
Domestic:
Clear immigration and customs, then proceed to check-in counter.

Airport Transfer

To city centre:
Heathrow Express: From GBP14.50
Underground: From GBP3.60
Taxi: GBP40
(24km / 15 miles)

Airport Taxes

Included in the price of airline ticket.

Customs Allowance

Quantity allowed when arriving from EU countries appears in brackets:

Tobacco Products: 200 (800) cigarettes or 100 (400) cigarillos or 50 (200) cigars or 250g (1kg) tobacco

Alcoholic Beverages: 1 (10) litre of spirits over 22% proof or 2 (20) litres of fortified wine or 2 (90) litres of still table wine (only 60 litres of this can be sparkling wine) plus 3 (110) litres of beer

Others: 60ml perfume and 250ml eau-de-toilette. Goods up to the value of GBP145 (GBP71). A charge will be made on the full value of the goods if you exceed this limit.

Import Rules

Passengers are reminded that it is against the law to bring any meat or dairy products into the UK from countries outside Europe. Restrictions also apply to many other food items, including fish, shellfish, eggs and honey as well as certain plants and vegetables.

Controls on food imports are essential to protect British livestock and agriculture from pests and disease not found in the UK - and may also protect your own health.

Check the rules on the Department for Environment, Food and Rural Affairs website before you travel and avoid severe delays, prosecution and fines on arrival in the UK.

A Glance at Airport Facilities

• Help buses run daily from 6am-11pm between all terminals and the central bus station to help those with lots of baggage as well as the physically disadvantaged. Tel: (020) 8745-5185 For enquiries on special needs at the airport, call 0870-000-0123.
• Information Desks are located throughout the airport. The information desk at the Arrivals Concourse, Terminal 4 is open daily from 5:30am-10:30pm.
• Internet Access is available at the following locations:
  • Internet Exchange, Arrivals, Terminal 3
  • Webpoint, after Security, Terminal 4
• The Business Centre is located in the Queen’s Building between Terminals 1 & 2. Tel: (020) 8759-2434
• Showers are available at the following locations:
  • Terminal 1: before Security
  • Terminal 3: adjacent to Check-In Area; also after Security in the Departures Lounge
  • Terminal 4: before and after Security

Additional shower facilities are available at the Flight Connections Centre.

For further information, click on the website of Heathrow Airport.

Cathay Pacific First and Business Class lounge at London Heathrow

Cathay Pacific is pleased to offer passengers the opportunity to relax before their flight in its dedicated First and Business Class lounge at London Heathrow.

Location:

Departures area Terminal 3. Invited passengers should follow signs towards the "Gate A Lounge" and then follow the Cathay Pacific liveried signage.

The lounge is modelled on Cathay's flagship lounges, the award-winning The Wing and The Pier in Hong Kong International Airport.

Facilities:

• Separate First and Business Class seating sections
• Personal Living Space areas providing a comfortable place to work, email, or surf the Internet
• Reading materials
• A wide selection of alcoholic and non-alcoholic beverages
• A hot and cold buffet offering Eastern and Western cuisine
• Shower suites

Passengers services:

Members of the Cathay Pacific Premium Service Team are on hand to assist passengers with ticketing or reservations queries, business facilities or Marco Polo Club services. Flight Information Display Screens are located in the lounge to keep passengers informed about any changes to their flight schedules.