Frequently Asked Questions

1. How do I pay for tickets purchased online?

Currently, we accept VISA, MasterCard, Diners Club, American Express (temporarily not accepted for journey that commences from the Philippines, Indonesia, South Africa, India and Vietnam)and JCB (temporarily not accepted for journey that commences from Vietnam).

Please note: The physical credit card used to pay for tickets must be presented by the cardholder for verification at check-in, or when collecting the tickets. Otherwise the cardholder must present the physical card used at the nearest Cathay Pacific Ticketing Office for verification prior to the flight departure. The cardholder does not need to book and travel. The carriage reserves the right to deny boarding or collect a guarantee payment (in cash or from a new credit card) should you fail to present the card originally used.

In addition: If you choose Visa or MasterCard for payment, you may be required to enter your personal password in a secure page for authentication to complete the online purchase; if Verified by Visa or MasterCard® SecureCode™ security feature is enabled by your credit card company.

Please sign up for Verified by Visa and MasterCard® SecureCode™ with your credit card company if you have not yet registered!

Learn more: Verified by Visa and MasterCard® SecureCode™

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2. Are online transactions safe?

Our online booking facility utilizes the SSL (Secure Sockets Layer) technology – an industry-standard method for protecting web communications. Data is encrypted (turned into code) before transmission to prevent it from being intercepted.

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3. When will you charge my credit card after I have made a booking online?

Once you have confirmed your booking online, we will immediately issue a debit note to your credit card company. This applies even if you decide to change your travel plans right after. Please contact our eService Centre should you like to rearrange your travel plans or would like to seek a refund. Please note that refund and/or cancellation charges may apply according to applicable fare conditions.

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4. How can I collect my tickets?

Except for destination of Moscow, all tickets are issued as electronic tickets (eTicket).

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