Frequently Asked Questions
Cathay Pacific eNews
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1. What happened to the CyberTraveler program? We renamed our CyberTraveler program to Cathay Pacific eNews subscribers As a Cathay Pacific eNews subscriber enjoy our latest online offers by email and more convenience when you book online. |
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2. Who should subscribe to Cathay Pacific eNews? Asia Miles members, registered users of cathaypacific.com and anyone who would like to receive the latest news and offers from cathaypacific.com should subscribe to Cathay Pacific eNews. Please note that members of The Marco Polo Club will receive all news and offers from Cathay Pacific via The Club eNews, hence need not subscribe to Cathay Pacific eNews. Please ensure you have subscribed for that service. |
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3. How can I subscribe to Cathay Pacific eNews? Simply register at the Cathay Pacific eNews subscription page and you will receive our next issue of Cathay Pacific eNews. |
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4. What languages are Cathay Pacific eNews available in? We currently offer Cathay Pacific eNews in English. |
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5. I subscribed to Cathay Pacific eNews but did not receive the activation email as mentioned on your website. What should I do? You should receive the activation email in two hours after your subscription. If you did not receive the email, please check and make sure you are not using any bulk mail blocking software that might prevent you from receiving any auto-generated messages, or that the email address you entered was incorrect and hence undeliverable. Should that be the case, please email onlinesupport@cathaypacific.com |
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6. I subscribed for Cathay Pacific eNews, what should I do if I want to book online? As a Cathay Pacific eNews subscriber, simply login with your User ID and password to book online. What's more, you can also use our Online Check-In service. Asia Miles members can directly log in to book and check in online using your membership number and PIN. |
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7. My email address has changed. How can I update my subscription record? For Asia Miles members, please update your email address under your profile. For general subscribers, you can simply unsubscribe, and subscribe again with your new email address on the Cathay Pacific eNews subscription. |
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8. How can I unsubscribe Cathay Pacific eNews? To unsubscribe, simply login with your User ID and Password and select "Unsubscribe”. Your record will be removed accordingly. |
