Frequently Asked Questions

1. Who is eligible to request a seat?

The following customers can request a seat in advance

• Members of The Marco Polo Club (Silver tier or above) and oneworld Ruby tier members or above
• All First and Business Class passengers
• Customers holding tickets on eligible fare types – Y, B, H, K, L, M, V, W, R, E

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2. How do I request my seat?

You can request your seat at Manage My Booking.

Simply log in and select “Service Requests” > “Seat”.

You can select your preferred seat on the interactive seat map. Your request will be processed and confirmed immediately.

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3. When can I request my seat?

You can request your seat via Manage My Booking from 180 days until 55 hours prior to flight departure. If you want to request your seat afterwards, you can only do so via Online Check-In.

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4. Can I request a seat for all Cathay Pacific and Dragonair flights?

Yes, you can request a seat online for all flights operated by Cathay Pacific and Dragonair.

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5. Can I change my seat request?

Yes, you can change your seat via Manage My Booking up to 55 hours prior to flight departure. If you want to change your seat afterwards, you can check in online 48 hours prior to flight departure and change your seat.

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6. Am I still required to check in if I’ve been assigned a seat?

Yes, you are still required to check in and print your boarding pass for your flight. You can check in:

• Online or via your mobile device from 48 hours up to 90 minutes prior to departure; or,
• At the Self Check-In Kiosks (if available) or at the airport counters at least 60 minutes before departure.

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7. Why is it that sometimes the seat map is not available online?

If at the time of your request, all the seats available for “Advance Seat Reservation” are reserved, a seat map will not be displayed and you will be offered the option to submit a window or aisle seat preference. We will assign a seat based on your preference when seats become available.

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