Frequently Asked Questions

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Changes, Cancellation and Refund

1. Can I change my tickets booked online?

Currently, changing the ticket online function is available for original Cathay Pacific tickets purchased online with journeys commencing from Africa, Australia, Bahrain, Bangladesh, Canada, Denmark, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Pakistan, Republic of Ireland, Saudi Arabia, Singapore, Sri Lanka, Switzerland, the USA, U.A.Emirates, the UK, Taiwan and Thailand. If the changing ticket online function is not available for your itinerary after verified by the system, you simply contact our reservations office and we will arrange it for you.

Note: Subject to the terms associated with your purchased fare, change/rebooking may NOT be allowed. Or there may be a change/rebooking fee involved.

2. Can I change the booking online if I have purchased my ticket via a travel agent or Cathay Pacific reservations office?

Currently changing flight booking online only supports electronic tickets booked through Cathay Pacific website. If the change booking function is not available for your itinerary, you may contact Cathay Pacific reservations office for assistance.

3. Can I change my flight online if my flight booking has connection flights with other carriers?

You can change flight bookings with other carrier’s connecting flights, provided that the original Cathay Pacific tickets were purchased online.

4. Can I change the dates and/or flights for some passengers only if my flight booking contains a group of passengers under one reservation record?

All passengers are required to change dates and/or flights together under the same original booking record when changing flight bookings online.

5. Can I change booking online if I have done Online Check-In?

You are required to cancel your Online Check-In at Manage My Booking before you change your booking online.

6. How do I make date and time changes to my flight bookings?

You can make date and time changes to flight bookings made at cathaypacific.com via Manage My Booking. Once the online system verifies your ticket that is eligible for date and time changes through online, a “Change Booking” button will be displayed under your flight booking details.

7. Why can I not find a “Change Booking” button in my flight booking details at Manage My Booking?

In some instances, the online system verifies the ticket which is not eligible for making date and time changes online, the “Change Booking” button shall not be displayed. However, you can contact Cathay Pacific Reservations Office to ask to change the flight booking.

8. Can I make a seat request when I change my flight booking online?

Changing ticket online function supports seat selection. Alternatively, passengers can choose seat request by using Manage My Booking. For details and seat eligibility, please refer Frequently Asked Questions in “Manage My Booking - Seat Request”.

9. Can I make a meal request when I change my flight booking online?

Passengers can choose meal request by using Manage My Booking. For details and special meals available on board, please refer to Frequently Asked Questions in “Manage My Booking – Special Meal/Services Requests”.

10. Can I make date or time changes and pay for flight bookings for another person?

Yes, you can pay for the changes for another person providing that the credit card payment paid for ticket must be authenticated by “Verified by Visa” or “MasterCard®SecureCodeTM, otherwise, the cardholder will be required to present the physical card used for verification.

11. Do I have to pay with the same credit card on which the original ticket was charged for any additional payment on the changes of the flight booking?

No, you are not required to pay with the same credit card. However, the passenger may be asked to present the physical credit card(s) charged for the tickets for credit card verification upon check-in.

12. How do I know that I have completed the date or time change successfully?

When you have accepted either “Confirm Change” or “Confirm Payment” button at the Fare Details and Payment pages, you will then receive a confirmation email shortly.

13. Why have I not received my e-ticket receipt?

Once you have completed the date or time change online successfully, the online system will normally re-issue your e-ticket with the revised flight booking within 2 hours and an attachment of an e-ticket itinerary receipt will be sent to the email address that you have provided during the online booking process. Once you receive this email of the e-ticket itinerary receipt, you may then view your booking online at Manage My Booking.

14. Why is the e-ticket itinerary receipt that I received in the email different from what I downloaded from Manage My Booking?

Both e-ticket itinerary receipts are issued by Cathay Pacific. Both versions are accepted for check-in.

15. How do I get a refund from the residual values of my original flight bookings?

When you have changed the date and time on your flight booking online which a partial refund of your original ticket is payable, such residual values will be refunded to the credit card charged.

16. How long does it take for the refund for booking changes made online?

The refund is normally processed within six weeks approximately.

17. Whom do I contact when I have problems on changing the flight booking?

You can contact Cathay Pacific Reservations office or eService Centre.