Frequently Asked Questions

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Frequent Flyers

1. What is Asia Miles and how does it work?

Asia Miles™, the travel reward programme for Asia, offers you a world of exciting rewards to match your lifestyle. Fly with our 20 Asia Miles partner airlines (including Cathay Pacific and Dragonair) to earn Asia Miles towards free flights, upgrades, companion tickets and an array of fabulous lifestyle awards including hotel stays, holiday packages, dining vouchers and more. Or simply earn Asia Miles on the ground with our many non-airline partners. Earning Asia Miles is easy, fun and best of all - it's free to join. Visit the Asia Miles website for all the latest news and promotions today!!!

2. What is the entry criteria for Asia Miles?

Membership to Asia Miles is open to anyone over the age of two (parental or legal guardian consent is required for persons under 18). There is no membership fee or joining fee.

3. How can I join Asia Miles?

You can become an Asia Miles member simply by enrolling online. Visit the Asia Miles website and sign up today... for free!

4. How can I earn Asia Miles?

Once a member, you can immediately start earning Asia Miles with your temporary membership card (print yours out online or use the one attached to your enrolment form). Always present your membership card at check-in or when paying for our partner services.

5. When will I receive my Asia Miles membership card?

You will receive your permanent membership card once you complete your first qualifying flight or earn over 250 Asia Miles with any of our non-airline partners.

6. Can I share the same Asia Miles account with my family?

Each Asia Miles account is valid for one person only. However, you can nominate up to five individuals as your Redemption Group Nominees. Nominees can share your Asia Miles awards with you, including companion, upgrade, extra baggage allowance and lifestyle awards.

7. How can I redeem Asia Miles awards?

Airline Awards
Log on to www.asiamiles.com, fill in an airline awards request form, and fax / mail it back to us. If you are redeeming free flights, upgrades and/or companion awards with Cathay Pacific, you can redeem and book your flights through the Online Booking Service at www.cathaypacific.com

Lifestyle Awards
Lifestyle awards include car rentals, hotel, holiday and spa packages, dining vouchers and a lot more. Simply choose and redeem the award you want, taking into account eligibility and delivery arrangements, then fill in the details and submit the form online. Please allow seven days for processing. It's that simple!

8. How do I claim missing miles?

To claim missing mileages, simply complete a Missing Mileage Request Form online. Missing miles must be claimed within six months of the transaction date. Visit www.asiamiles.com for further details.

9. How can I change my PIN?

You can change your PIN by visiting the Member's Area at www.asiamiles.com

10. What should I do if I lose my membership card?

Replacement cards can be ordered at a service fee of either USD30 or 3,000 Asia Miles. Please contact us and let us know your choice of payment. Payments made via credit card require the following details:

Name (as stated on credit card)
Credit card number, type (i.e. Visa, MasterCard) and expiry date

11. How can I change the name on my Asia Miles / Marco Polo Club account?

To change the name on your Asia Miles / Marco Polo Club account, please email or fax us one of the following documents for verification:

Passport copy with the specified changes indicated
Deed poll
Marriage certificate

12. What if I have forgotten my Personal Identification Number (PIN)?

You can retrieve your PIN online simply by clicking on Sign-in Help (located on the right hand side of the Member Login box at www.asiamiles.com). You will be asked to enter your membership number / username and registered email address for verification. As a security precaution, your PIN will then be sent to your registered email address. If you have yet to register your email address with us, please call the Asia Miles Service Hotline instead.

13. What kind of online services are available to Marco Polo Club and Asia Miles members?

As a member of The Marco Polo Club and Asia Miles, you can take advantage of the following online services at the Cathay Pacific and Asia Miles websites:

Login with your Marco Polo Club or Asia Miles membership number.
	cathaypacific.com	asiamiles.com
Your Account
Retrieve your PIN	Yes	Yes
Change your PIN	Yes	Yes
Check your account balance and latest transactions	Yes	Yes
View your mileage statement	Yes	Yes
Update your personal information and preferences	Yes	Yes
Renew and transfer miles	Yes	Yes
Donate your Asia Miles to charity	Yes	Yes
Claim missing airline miles on Cathay Pacific and Dragonair	Yes	Yes
Download Missing Mileage Request Forms	Yes	Yes
Purchase Gift Miles	Yes	Yes
Exchange your miles (applicable only to Asia Miles members living in USA or Canada)	Yes	Yes
Update your redemption group members	Yes	Yes
View your registered promotions	Yes	Yes
Subscribe/Unsubscribe to promotion updates	Yes	Yes
Redeem awards on Cathay Pacific via Online Booking*	Yes	-
Make flight award requests on other airlines	Yes	Yes
Redeem lifestyle awards	-	Yes
Other online services
Purchase tickets on Cathay Pacific and Dragonair*	Yes	-
Subscribe to NotiFLY Auto Messaging*	Yes	-
Redeem exclusive inflight duty-free merchandise via Cathay Pacific's Duty-Free Preflight Order Service*	Yes	-
Check in for Cathay Pacific flights as well as onward flights on other carriers*	Yes	-

* Asia Miles members can also enjoy this service. Simply log in with your Asia Miles membership number.

14. What are the benefits of joining The Marco Polo Club?

The Marco Polo Club offers a range of exclusive benefits to make your every journey with Cathay Pacific as enjoyable as possible. The more you fly, the more benefits you will enjoy as you advance towards a higher tier. Elite tier (Silver, Gold and Diamond) members of The Marco Polo Club can also take advantage of added privileges when flying on all oneworld™ alliance airlines. View the full range of Club benefits now.

15. How can I join The Marco Polo Club?

You can become a member of The Marco Polo Club simply by enrolling online! Click here for further details.

16. How is the The Marco Polo Club structured?

The Club has different tier levels, which are based upon travel frequency. From Green to Silver to Gold and finally, Diamond. The more you travel, the higher the tier you can reach, bringing you improved benefits. Membership upgrades and renewal will be automatically processed based on your travel activities within a membership year.

Membership Tier	Club Miles	Club Sectors	Tier Category
Required for annual qualification
Diamond Gold Silver Green	120,000 60,000 30,000 -	80 40 20 4 (renewal)	Elite tiers Pre-qualification tier

17. When will I receive my Green membership card for the new year?

New membership cards will not be issued upon renewal of Green-tier membership. Simply continue to use your existing card!

18. How can I access the member's area or Cathay Pacific's online services?

Simply log in to the member's area of www.cathaypacific.com with your membership number and PIN to manage your account and arrange your travels with ease. You can immediately enjoy the convenience of Online Booking, Online Check-In, notiFLYMessaging, Personal Itineraries and more.

19. What if I have forgotten my Personal Identification Number (PIN)?

Click here to retrieve your PIN online if you have registered an email address in your member profile. You will be asked to provide specific personal details. For security reasons, your PIN will be sent to you via email. If you have yet to register your email address with us, please call The Club Service Centre on +800 2747 5500 (Worldwide toll-free).

20. How can I change my PIN?

Select "Change Your PIN" under the "Update Your Profile" section on the left navigation bar of "Your Marco Polo Club Account". Simply follow the ensuing instructions to reset your PIN.

21. Why should I fill in "Contact Information" or "More About You" in my member profile?

Completing your member profile will help expedite all your booking and check-in processes. Also, by filling out your travel and promotion preferences, you can receive customised offers and services via "Your Marco Polo Club Account" as well as through our bi-weekly newsletters.

22. How do I update my membership details?

To change your member profile, simply click on "Update Your Personal Details" under "Update Your Profile" on the left navigation bar of "Your Marco Polo Club Account". Then update the information accordingly.

23. Will the latest news be available on my Marco Polo Club Account?

Yes. We will show you two of the latest news pieces from Cathay Pacific / The Marco Polo Club and Asia Miles respectively. Simply click on "More latest news" for a full list of updates.

24. Will promotions and offers be available on my Marco Polo Club Account?

Yes. We will list a maximum of two promotions from Cathay Pacific / The Marco Polo Club and four Asia Miles promotions, based on the promotion preferences in your member profile. Simply click on "More Offers" to view the rest of the specials.

25. When will my Asia Miles expire?

Simply click on "When do your miles expire?" in the Asia Miles Summary Box on Your Marco Polo Club Account to instantly learn about the specific expiry dates for all your Asia Miles.

26. Do you publish The Club Magazine online?

Yes, you can download the latest issue of the Club Magazine under the "Downloads" section on the left navigation bar of "Your Marco Polo Club Account".

27. What is the difference between Club miles and Club sectors?

If you tend to fly long haul, you will most likely qualify through Club miles. However, if you frequently travel short haul, Club sectors will help your progress through the tiers. Here's an example:

Hong Kong - Taipei - Hong Kong - Taipei - Hong Kong
4 Club sectors / 2,004 Club miles
Hong Kong - London
1 Club sector / 5,983 Club miles

Note: Either Club miles or Club sectors count towards renewal or upgrade, not a combination of both. You can earn Club miles and sectors in all classes of travel, however, how much one earns is dependent upon the travel class and fare class booked and printed on your air ticket.

28. How can I check my Club mileage?

Simply log in to your Marco Polo Club account using your membership number and PIN to view your miles accumulated. Alternatively, you can track your mileage anytime anywhere with your web-enabled mobile device by typing m.cathaypacific.com to the web browser.

29. Where can I view the number of Asia Miles earned from my itinerary or those required for award travel?

Simply log in to the member's area then select "Airline Earn Calculator" or "Flight Award Calculator" on the right navigation bar under "Utilities". You can immediately calculate the number of Asia Miles you would have earned, or the amount required for award travel to destinations worldwide.

30. How do I receive credit for miles earned that have not been reflected in my account?

If any miles you have earned do not appear in your account seven days after flying with Cathay Pacific or Dragonair, or six weeks for other airlines and partner services, simply select "Claim Missing Airline Miles" or "Claim Missing Non-Airline Miles" under the "Manage Your Miles" section on the left hand side navigation bar to request crediting of your miles earned.

31. Why didn't I earn Asia Miles on air travel?

There are many factors that can result in miles not being credited to your account, such as name mismatches, membership number mismatches, ineligible fares and system irregularities, to name a few. Therefore, please submit your missing mileage claims online or mail the claims with the boarding pass in question and we will try out best to resolve the situation immediately.

To avoid missing out on miles due to name irregularities, please make sure that the names on your passport, ticket and profile all exactly match.

32. Can anyone else view my personal information and transactions?

All transactions and personal information in the member's area is protected according to our Data Privacy and Security Policy, using the Secure Socket Layer (SSL) protocol (an industry standard for encryption over the Internet). To protect your privacy, we recommend that you safeguard your PIN at all times.

33. Where can I find my Marco Polo Club account balance?

Simply log in to your Marco Polo Club account with your membership number and PIN then select "Membership Details". You can then view your air and non-air transactions over the past 24 months under "Latest Transactions".

34. What is a membership period?

Your membership period is a 12-month membership year as displayed in the "Membership Details" section of "Your Marco Polo Club Account". It is based on your date of enrolment, as well as any upgrade or downgrade into The Marco Polo Club. Please note that Club miles / sectors will be reset to zero upon membership renewal, upgrade or downgrade.

35. What does "Total Club Miles / Sectors Since Joining" mean?

This is the total number of accumulated Club Miles or Club Sectors you have earned since becoming a member of The Marco Polo Club. This number is a running total and does not reflect deducted miles that have been used for membership upgrade/renewal or miles that have expired.

36. Is it necessary for me to log in again after leaving the member's area without logging out?

No. Simply click on "Your Account" in the login bar located on the top of every page or select "Your Marco Polo Club Account" under "Frequent Flyers" on the left navigation bar to visit the member's area again within 30 minutes. You are advised to log out when leaving our website to prevent others from obtaining your personal information.

37. Is it necessary for me to log in again for other online services at cathaypacific.com?

Simply log in to the member's area once for instant access to all our online services. Click on the respective links on the left navigation bar to select the services that you would like to use.

38. What is oneworld™?

oneworld™ offers you global benefits across eight of the world's leading airlines - Cathay Pacific, Aer Lingus, American Airlines, British Airways, Finnair, Iberia, LanChile and Qantas Airways. As a Diamond, Gold and Silver Card member of The Marco Polo Club, you can enjoy a range of special privileges no matter which oneworld™ alliance airline you choose to fly with and are recognized by special coloured symbols on your membership card: Emerald, Sapphire and Ruby respectively.

Club Membership Status	Corresponding oneworld Status
Diamond	Emerald
Gold	Sapphire
Silver	Ruby

39. What is the difference between The Marco Polo Club, Asia Miles and oneworld?

oneworld is a global airline alliance featuring eight of the world's leading airlines, while Asia Miles and The Marco Polo Club are travel reward programmes. The Marco Polo Club is Cathay Pacific's official loyalty programme, rewarding frequent flyers with special perks and recognition. Asia Miles is an unaffiliated travel reward programme which rewards frequent flying and spending through participating partners. Cathay Pacific is one of 17 airline partners in the Asia Miles programme and uses Asia Miles as a reward currency to give its frequent flyers the option of enjoying free fights and other lifestyle rewards.

40. What is the difference between The Marco Polo Club and Asia Miles?

The Marco Polo Club is Cathay Pacific’s official loyalty programme. Asia Miles is an unaffiliated travel reward programme comprising of a variety of airline and hotel partners in Asia, as well as credit / charge card companies, car rental agencies, telecommunications companies and other non-air partners. Members of The Marco Polo Club are automatically enrolled as Asia Miles members. For more information on the structure of The Marco Polo Club as well as our various tier privileges, please click here.

41. Can I earn and redeem miles with Cathay Pacific if I have signed up with another frequent flyer programme?

Yes. In fact, we participate in some of the world's most popular frequent flyer programmes. Check out our Partner Frequent Flyer Programmes to see if you belong to any of them.