Home > Contact Us > Customer Relations

Customer Relations

Your Experience With Us

We are committed to delivering the best product and service to our customers. Your feedback is very important to us, as it helps us identify the areas that may need improvements. We appreciate your input and look forward to hearing from you regarding your experience with us.

Whilst we may not be able to reply to all feedback forms, we do welcome your comments and would like to offer you our assurance that they will be forwarded to the relevant department(s).

Cathay Pacific Airways Ltd
Customer Relations Department
5/F, South Tower, Cathay Pacific City,
8 Scenic Road, Hong Kong International Airport,
Lantau Island, Hong Kong
Fax: (852) 2596-0825

Application for Flight Certificate

Should you need a flight certificate issued by Cathay Pacific, please download the form and fax the completed form to (852) 2141 6628.

All downloadable files on this page are in PDF (Portable Document Format) and can be viewed with Adobe Acrobat Reader. You can download the Reader at no cost from Adobe’s Web site.

Feedback Form

Please complete the following in English.All fields marked with an asterisk (*) are mandatory.

Title *

Family Name *

Given Name *

Email Address *
Mailing Address *
Country / Territory of Residence *

Contact Phone Number *			Contact Fax Number
Country	Area	Number	Country	Area	Number

Member Tier	The Marco Polo Club / Asia Miles Membership No.
Type of Customer Feedback *
Topic *

Flight No	Date (dd/mm/yyyy)	From	To
Seat No	Cabin Class First Business Economy

Comments * Maximum 3,000 characters (spaces included)

Verify Your Submission *Please enter the code in the same sequence shown below (case sensitive). This helps Cathay Pacific prevent automated submissions.
How this works